Compassionate carrier reunites small child with parents

Moxee City, WA, Rural Carrier Tina Liniger

Moxee City, WA, Rural Carrier Tina Liniger (center)

In a letter to Moxee City, WA, Rural Carrier Tina Liniger, Postmaster General Megan Brennan praised the sound judgment and compassion Liniger displayed when she helped a small child find her mother and reunited a puppy with its owner. The following in an excerpt from Brennan’s letter:

“I want to commend your heroic actions and selfless display of civic duty. You deserve the highest level of admiration for coming to the aid of a little girl who wandered away from her home. Thank you for helping to reunite her with her mother. I also am proud of the sound judgment and compassion you showed by reuniting a puppy with his owner. Your willingness to assist in the child and puppy shows a genuine commitment to helping others. Thank you for the many services you provide to your community.

“Your efforts remind us all of the ties that bind communities and our country together.

“We are fortunate to have employees of your caliber represent this organization. Your story will be featured on one of the heroes displays at Headquarters. The displays feature photos of previous nominees and brief descriptions of their heroic acts and are updated monthly.”

Career achievement – unlocked

Group photo of Urban holding framed art piece with management and co-workers.

Group photo of Urban holding framed art piece with management and co-workers.

Albuquerque, NM, Uptown Station City Carrier Lawrence “Jerry” Urban recently reached a major career milestone. After a considerable work history of steadfast service, Urban marked his 50th year of federal service.

In a celebratory event, Uptown employees gathered to cheer his significant accomplishment. Arizona District Manager John DiPeri attended the gathering and thanked Urban for his service and dedication.

“Jerry is not only working as a letter carrier after 50 years of federal service, he is on the overtime desired list,” said DiPeri. “That’s impressive.”

Before beginning his service with USPS at the Eldorado Station (now the Steve Schiff Station), Urban served eight years in the Air Force. DiPeri presented Urban with a framed art piece with a New Mexico Statehood and U.S. Department of Air Force stamps at the event to honor Urban’s time at both agencies.

“Jerry is one of the hardest working carriers at the unit,” said Uptown Station City Carrier Vince Martinez. “He is willing to carry overtime on any route. He is an employee the newly hired carriers should use as their role model.”

“The Postal Service has been good to me,” Urban said about his career milestone. “There are a lot of good people here.”

“Epitome of perfect customer service”

Evergreen DCU Acting Manager Mike Holguin with Supervisors Kennedy Baily and Mark Murray.

Evergreen DCU Acting Manager Mike Holguin with Supervisors Kennedy Baily and Mark Murray.

When customers Rod and Patti recently had difficulty opening their mailbox, the problem was a highly concerning one. The couple had been expecting important medical and insurance documents in the mail related to Patti’s upcoming brain surgery and needed immediate access. While Rod’s key fit into the mailbox lock, it refused to turn and grant access to the box’s contents.

Rod visited the Hillsboro, OR, Beaverton Evergreen Detached Carrier Unit early the next morning for help with his box. Acting Manager Mike Holguin realized the severity of the situation and drove to the couple’s home to render aid.

“Mr. Holguin immediately recognized the uniqueness of my situation and, without hesitation, offered to meet me at our mailbox and do whatever was necessary to solve the problem,” said Rod. “Shortly after I returned home, Mr. Holguin arrived and quickly determined that the lock’s latch had been blocked by a Starbuck’s promotional gift box that must have been delivered on the day our lock stopped functioning properly. Mr. Holguin was friendly and sincere, and he made us feel like our peace of mind was his top priority.

“Mr. Holguin is the epitome of perfect customer service and supervision. If every supervisor or manager modeled himself or herself after Mr. Holguin, this world would be a much better place.”

Holguin was happy to assist the couple and hopes that others would choose to do the same if given the opportunity.

“The response from Rod and Patti is very humbling,” said Holguin. “We go throughout our days making sure that we follow the plans and processes. It’s feedback like this that keeps our heads up and wanting to continue the effort to give our customers the service that they expect.

“Going out to the street to help a customer like Rod and his wife is just part of our job,” Holguin added. “We are asked to complete many tasks in a day’s work, but being able to put a smile on a customer’s face is what charges up our batteries to continue our daily efforts.”

Cosmic celebration

Lenox Postmaster Lisa Johns with Retail Associates Gail Cordell and Janice Mobley.

Lenox Postmaster Lisa Johns with Retail Associates Gail Cordell and Janice Mobley.

With many children heading back to school this month, the Lenox, IA, Post Office team held a special Views of Our Planets-themed event to welcome the new school year.

During the cosmic gala, children had the opportunity to help Lenox employees attach inflatable planets featured in the new stamp series to the ceiling. Beyond gazing contemplatively at planets in the solar system orbiting the sun high above, kids also received stickers and pencils to help on their scholastic journeys ahead.

The Lenox team immersed themselves in their universal role by making special t-shirts to wear during the festivities. The local newspaper took notice of the celebration and wrote a glowing review.

“If you haven’t seen the planetary display in the Lenox Post Office, it is worth the time to take a look,” the article said. “You may also want to purchase a sheet of these special stamps while they are available.”

Mail moments of nostalgia and networking

Left: Elena Heer (L), daughter of Guernsey, WY, Clerk Jane Heer and Guernsey Postmaster  Curt Artery saddled up under the light of a full moon during a recent Pony Express ride  reenactment. Right: Author Laura Vanderkam uses personalized stationery when keeping in touch with friends and contacts.

Left: Elena Heer (L), daughter of Guernsey, WY, Clerk Jane Heer and Guernsey Postmaster
Curt Artery saddled up under the light of a full moon during a recent Pony Express ride
reenactment. Right: Author Laura Vanderkam uses personalized stationery when keeping in touch with friends and contacts.

Get an audio peek behind the scenes of a Pony Express ride reenactment on the new edition of Your Postal Podcast, online now.

You’ll also hear from the author of a recent Fast Company article on how to network with others through the mail.

The podcast is optimized for mobile listening – just go to YourPostalPodcast.com/mobile on your personal mobile device. You can also listen to the program by searching for “Your Postal Podcast” on iTunes or YouTube.

Both the audio and transcript versions of this month’s edition and an archive of previous shows are also available at YourPostalPodcast.com. If you have questions about how to access the podcast, please email us at yourpostalpodcast@usps.com.

Emporia safe drivers

Emporia, KS, City Carriers Julie Schaefer, Robin Hotzel, and Janet Way

Emporia, KS, City Carriers Julie Schaefer, Robin Hotzel, and Janet Way

Emporia, KS, City Carriers Julie Schaefer, Robin Hotzel, and Janet Way have set a high standard when it comes to safe driving. Combined, the trio has a total of 86 years of accident-free driving. That’s no easy accomplishment, and it’s a commitment each takes seriously.

Five years ago, Hotzel received a National Safety Council Million Mile Award. The recognition is a prestigious accomplishment, but she isn’t willing to rest on her laurels. Hotzel continues her dedication to safe driving and has recently earned a 35-year safe driving pin.

Schaefer and Way are a few years shy of earning their Million Mile Awards, but each has a significant safe driving record of their own. Their excellence in safe driving recently earned each a 25 and 26-year safe driving pin, respectively.

Emporia Postmaster Harry Gifford is proud of their accomplishments.

“Julie, Robin, and Janet take tremendous pride in their safe driving records,” said Gifford. “It’s a pride I feel every day by having them on my team.”

Customer celebrates Chapman employees

Chapman, KS, Retail Associates Haylee Bowden and Mindee Reynolds with Postmaster Darrell Dome.

Chapman, KS, Retail Associates Haylee Bowden and Mindee Reynolds with Postmaster Darrell Dome.

While visiting the Chapman, KS, Post Office this summer, a customer received such consistently exceptional service, she couldn’t contain her enthusiasm.

The customer entered her words of praise into USPS.com and followed up the entry with a call to Postmaster Darrell Dome.

“She has come in other times to say that this is the best Post Office ever and that the employees here go out of their way to make sure the customers get great service,” said Dome.

The customer didn’t identify a specific individual to offer her compliment, but did mention the entire team’s professionalism, courteousness, and helpfulness. For Dome and his team, getting to know customers is the secret to a great experience.

For their remarkable service, Retail Associates Haylee Bowden and Mindee Reynolds received a Deliver the Brand Certificate of Appreciation.

“Haylee and Mindee are dedicated employees and do a fantastic job serving our customers,” said Dome. “We are small enough that the customers expect a personal touch, and we try to give them that personal feeling.”

Post Office portal in time

Administrative Assistant Wendy Lira leads a tour of a historic courtroom at the Topeka Post Office.

Administrative Assistant Wendy Lira leads a tour of a historic courtroom at the Topeka Post Office.

When the Topeka, KS, Rotary Club made arrangements to celebrate its 100-year anniversary, it wanted a location to showcase a collection of military vehicles for attendees. There was one exhibit location that facilitators had in mind – the parking lot at the local Post Office.

Topeka Postmaster Sheryl Stark was thrilled when she received the request and welcomed the historical display at her facility. The Rotary Club was grateful for the accommodation, but it wasn’t the only request the organization made of Stark that day.

“They also asked if they could give tours of the historic courtroom on the third floor of the Main Post Office,” said Stark. “Many famous cases have been tried in this courtroom, and it is now considered a national landmark.”

Stark embraced the chance to showcase the historical significance of her office. Administrative Assistant Wendy Lira volunteered to give the tours of the courtroom for event attendees.

More than 220 people took advantage of the chance to see a glimpse of history at their local Post Office.

Cougar anniversary

Cougar, WA, former Officer in Charge and current Retail Associate Tina Moir, Current Postmaster Chris Lusk, Postmaster (2001-2011) JoAnn Baker, Postmaster (1989-2001) Warren Moir, and Postmaster (1982-1985) Shelley Graybill.

Cougar, WA, former Officer in Charge and current Retail Associate Tina Moir, Current Postmaster Chris Lusk, Postmaster (2001-2011) JoAnn Baker, Postmaster (1989-2001) Warren Moir, and Postmaster (1982-1985) Shelley Graybill.

To celebrate 75 years of service to the community, the Cougar, WA, Post Office hosted a Customer Appreciation Day on August 4 filled with refreshments and generous portions of hearty smiles.

Retail Associate Tina Moir arranged the essential elements of the engaging event for the community and warmly welcomed appreciative visitors. Her commitment to the Cougar community runs in her family, as her uncle and cousin both served as Postmasters at the facility. They joined Moir, current Postmaster Chris Lusk, and another former Postmaster to celebrate the special occasion.

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“The Postal Service has been ‘in my blood’ for generations,” Moir said. “It was wonderful to celebrate the anniversary and hear customers and former Postmasters from my family share their memories on this special day.”

The Cougar Post Office also made a distinctive postmark available for the event.

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Pickup art on display

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When the Superior, MT, Post Office held an event recently to celebrate the release of the Pickup Trucks stamp set, employees revved up interest by injecting an extra element of fun.

Retail Associates Diane Gaston and Breyanna King, as well as Officer in Charge Liz Asay, spent three weeks before the occasion working on intricate details to make it a success, including a special coloring contest open to all ages.

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Enthusiastic artists in the community submitted 57 entries into the contest. After more than 180 local event attendees perused the talented works, they chose seven winners who reveled in the recognition.

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In addition to the colorful art on display, many visitors also brought their pickup trucks to put on display for the community to enjoy.

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