Alert Carrier Saves Injured Customer

Sterling/Burr, NE, Rural Carrier Jimmy Williams.

Sterling/Burr, NE, Rural Carrier Jimmy Williams.

In late June, a postal customer lost her footing in her home and fell. As hard as she tried to get up, the injuries she sustained prevented her from doing so. She called out for help, but her husband was busy working in a field more than two miles away and couldn’t hear her. Fear began to tighten its grip on her thoughts when her cries for help gained the attention of a familiar face.

Sterling/Burr, NE, Rural Carrier Jimmy Williams was in the process of delivering mail to the customer when he heard the call for help. He immediately rushed to the customer’s side to render aid. The customer told him about her husband’s location in the field and asked Williams to bring him back to the house. Williams agreed and drove to her husband’s worksite. He found the man a quarter of a mile into the field and told him about his wife’s situation. The two returned to the house and called emergency responders shortly thereafter. After he helped secure the woman in the ambulance, Williams returned to his route and finished his deliveries.

Williams’s actions to help his customer set her on a path to make a full recovery from her injuries.

Eagle-Eyed Carrier Observations Helps Nab Two Shoplifters

Arvada, CO, City Carrier Gina Garrett

Arvada, CO, City Carrier Gina Garrett

Last month, Arvada, CO, City Carrier Gina Garrett was making a delivery to a King Soopers grocery store when she heard a commotion and a shout. Store security personnel were chasing two suspected shoplifters through the front doors. The duo escaped on foot and Garrett continued on her route. She spotted them a few minutes later in the neighborhood and called Arvada police. She discreetly followed them, speaking to dispatch personnel until police arrived to arrest the two. “We are the eyes and ears for our community,” said Garrett. “I was happy to help.”

Store Manager Terri Capra-Wathier wrote a letter to the Arvada Postmaster.

“Gina definitely went above and beyond in aiding in the apprehension of these shoplifters,” said Capra-Wathier. “I just wanted you to be aware of what an awesome employee she is.”

The Ultimate Challenge

Wichita, KS, Mail Handler Lenard Hostetler, Special Olympian Casey Hostetler, and Casey’s mother Gloria Hostetler.

Wichita, KS, Mail Handler Lenard Hostetler, Special Olympian Casey Hostetler, and Casey’s mother Gloria Hostetler.

The 2015 Special Olympics World Games began this past Saturday with the highly anticipated opening ceremony. More than 7,000 athletes from 177 countries around the world converged in Los Angeles, CA, to test their competitive prowess in 25 different sports. Participating in this year’s games is the daughter of a mail handler in Wichita, KS.

Casey Hostetler, daughter of Mail Handler Lenard Hostetler, is competing this week in the sport of tennis. She will test her polished skills against those of other athletes in the highly competitive sport.

Casey Hostetler2

Special Olympian Casey Hostetler.

“I am excited to have the opportunity to meet new people from around the world and make new friends,” said Casey. “I want to win for myself, my team and my family and my friends who have supported me.”

In addition to this year’s Olympic challenge, Casey also participated in the 2009 Special Olympics World Winter Games in Boise, ID. Her snowshoeing expertise enabled her to bring home 2 silver medals.

Medal of Honor Stamp Unveiled at Sioux Falls VA Facility

Congressional Medal of Honor recipient Michael Fitzmaurice, Sioux Falls Postmaster Jan Zimmerman and Sioux Falls VA Director Darwin Goodspeed.

Congressional Medal of Honor recipient Michael Fitzmaurice, Sioux Falls Postmaster Jan Zimmerman and Sioux Falls VA Director Darwin Goodspeed.

Congressional Medal of Honor recipient Michael Fitzmaurice joined Sioux Falls, SD, Postmaster Jan Zimmerman, the Sioux Falls Veterans’ Affairs Health Care System, the Dakotas VA Regional Office and Sioux Falls Vet Center to unveil the Limited Edition Medal of Honor: Vietnam War Forever Stamps on June 30 in Sioux Falls.

The Medal of Honor is the nation’s most prestigious military decoration. It is awarded by the president of the United States on behalf of Congress to members of the armed services who distinguish themselves through “conspicuous gallantry and intrepidity at the risk of life above and beyond the call of duty” while engaged in action against an enemy of the United States.

Fitzmaurice, a South Dakota native, received the Medal of Honor for his bravery at Khe Sanh, Vietnam. His citation reads in part, “SP4c Fitzmaurice’s extraordinary heroism in action at the risk of his life contributed significantly to the successful defense of the position and resulted in saving the lives of a number of his fellow soldiers. These actions of heroism go above and beyond the call of duty, are in keeping with the highest traditions of the military service, and reflect great credit on Sp4C Fitzmaurice and the U.S. Army.”

The Medal of Honor: Vietnam War Forever Stamp unveiling was part of the VA’s Summer of Service Open House celebration, bringing attention to volunteer opportunities to assist veterans in the region.

Appreciation Event Delights Customers

Postmaster Chris Bader assists a customer with mailing a package using an SSK.

Postmaster Chris Bader assists a customer with mailing a package using an SSK.

Recently, Fort Leonard Wood, MO, Post Office held a customer appreciation event to celebrate local patrons. Postmaster Chris Bader, Customer Service Supervisor Wilbert Wright, and acting Post Office Operations Manager Angela Bye were on hand to give all who entered the office a warm welcome.

In addition to the friendly greeting and a wealth of product and service information, office staff also provided visitors with a collection of sweet treats and refreshing beverages.

Carrier Puts Centenarian’s Concern At Ease

Salt Lake City, UT, City Carrier Jan Androes.

Salt Lake City, UT, City Carrier Jan Androes.

Rolland Tougas lives alone in an apartment located in Salt Lake City, UT. While the 100-year old Tougas avoids modern communication technology such as telephones and the Internet, he does regularly use one service he’s known all his life – the Postal Service. Tougas maintains regular contact with his Edmonton, Canada family through the mail, but when he didn’t receive a letter from his niece and nephew for a longer than usual time period, he became concerned.

Tougas expressed that concern to Salt Lake City, UT, City Carrier Jan Androes while she was on her route. Androes offered to call his family in Canada and Tougas provided her with the telephone number. Though nobody answered the phone when she called, Androes left a message. Soon thereafter, Tougas’s niece returned the call to let her uncle know she had been out of town for a while and was in good health. Tougas’s niece was so impressed with Androes help that she sent a letter to the Postmaster expressing her gratitude.

“I believe this type of service is over and above, and deserves recognition,” said Tougas’s niece.

Jerome Employee Has a Flare for Style

Jerome, ID, Retail Associate Polly Wheatley.

Jerome, ID, Retail Associate Polly Wheatley.

Jerome, ID, Retail Associate Polly Wheatley has a flare for style, and visitors to her Post Office have the opportunity to enjoy her talents each and every day.

Wheatley makes innovative and enlightening displays for the Jerome lobby. Her crafty creations promote the latest Postal Service offerings from colorful stamps to Priority Mail. In addition to her zeal for brightening the office for customers and employees, Wheatley also offers guided tours to children who want to learn more about the art of mail.

“Polly goes above and beyond to help customers and improve their day. She’s truly an amazing employee,” said Jerome Postmaster Sandi Maria.

Scammer Foiled by Vigilant Employee

Retail Associate Kelly Stover.

Retail Associate Kelly Stover.

Ocean Shores, WA, Retail Associate Kelly Stover became very concerned when an elderly man came into the office and said he wanted to mail cash. Kelly suggested he get a money order, but the man said he was told to either wire the money or to send cash.

The man did not say what the money was to be used for or how he had come into contact with the person requesting it. Stover convinced him to send it by Certified Mail and to be sure his return address was on the envelope. The customer agreed and Stover accepted the mail piece, which weighed about four ounces.

She notified Postmaster Mark Williams of the incident who in turn contacted the Postal Inspection Service. Stover was advised not to put the piece into the mail stream. The Postal Service contacted the man’s wife who asked that the envelope not be sent. She came to the office and retrieved it.

It is not known how much money was in the envelope, but Postal Inspectors are certain it was a case of fraud.

Seattle Postal Inspector Michelle Brooks praised Stover, “Our people do a great job for the community, often going above what they are required to do. This definitely made my day.”

No Obstacle Too Large

Contract Driver Rusty Wheeler.

Contract Driver Rusty Wheeler.

Sedalia, CO, Contract Driver Rusty Wheeler has a long route – 100 miles or so, delivering through the Pike National Forest. He delivers to summer homes, year-round residents, summer camps and dude ranches. Historic flows on the Platte River recently closed eight bridges in the area, causing limited access. In the face of these obstacles, Wheeler did what he does best; he improvised.

Wheeler discovered a way to deliver without using the bridges, but the diversion cost him three hours and more than 75 miles.

On the first day of bridge closures, he was in contact with a cluster of three summer camps on the other side of the Trumbull Bridge. Although vehicle traffic wasn’t allowed, the camps brought over a wheelbarrow, met Wheeler on the other side, and he filled the improvised mailbox.

This isn’t the first natural disaster for the 17-year CDS driver. He’s delivered through blizzards, diverted around forest fires, and has to deal with other flooding issues.

“The best part of my route is going out no matter what, even with the fires,” said Wheeler. “It is some of the most beautiful part of the country.”

Upon reflection of his career, Wheeler fondly remembered one of the best times on his route a few years ago when the road to a summer camp had washed out, but he had been allowed to pass through.

“After I finished my route that day, I went back to Y Camp, took them some water and cooked hamburgers and hot dogs for the kids.”

Summer Harvest at the State Fair

Summer harvest

Every summer, some of America’s favorite foods are in season. The Postal Service celebrates a few of those favorites in the Summer Harvest stamp collection which including corn, tomatoes, cantaloupes, and watermelons. Vintage produce advertising, including 19th and early 20th century crate labels, seed packets, and catalogs, inspired these stamp designs. Though not all produce was shipped in wooden crates, the stamp art is especially reminiscent of vintage crate labels.

To celebrate the release of the Summer Harvest stamp series, USPS Western Area Vice President Drew Aliperto was on hand at the California State Fair this past Saturday to showcase the new designs.

“Today, the United States Postal Service is proud to showcase our Summer Harvest stamps, which will live on as treasures of Americana,” said Aliperto. “As we celebrate all of summer’s events, remember the Summer Harvest stamps, as they will add a little extra on everything you mail.”

Joining Aliperto to dedicate the new stamps were California State Fair Chief Executive Officer Rick Pickering, California State Railroad Museum Director Paul Hammond, California Department of Food and Agriculture Secretary Karen Ross, and Slow Food Sacramento Youth and School Projects Chef Brenda Ruiz.

The stamp set is now available for purchase at, the Postal Store, at 800-STAMP24 (800-782-6724) and at Post Offices nationwide or visit to shop for a wide variety of postage stamps and collectibles.

USPS Western Area Vice Drew Aliperto discussed the new Summer Harvest stamps at the California State Fair.

USPS Western Area Vice Drew Aliperto discussed the new Summer Harvest stamps at the California State Fair.


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