Bringing the Post Office to seniors


During the holidays, customers around the country visited their local Post Offices to send special messages and packages to people on their “nice” list. For some senior citizens, visiting the Post Office to handle their mailing needs can be a challenge. To overcome this obstacle, the Portland District Retail team decided to take the Post Office to seniors.

For the second year in a row, the Portland team visited several retirement living community centers to offer a full range of postal services. Retail Specialist June Norbom along with Creston Lead Retail Associate Desiree Freeman and Parkrose Lead Retail Associates Stephanie Kantola provided mailing expertise, positive attitude and exceptional service to seniors who couldn’t make the trip to the Post Office.

“We received many compliments,” said Norbom. “Seniors appreciated the service because without it, they could not send out a package.”

Ramp it up – Letter carrier helps aging canine

A videographer and crew from The Today Show featured Boulder, CO, Letter Carrier Jeff Kramer who built a dog ramp for an aging dog on his route.

A videographer and crew from The Today Show featured Boulder, CO, Letter Carrier Jeff Kramer who built a dog ramp for an aging dog on his route.

In Boulder, CO, a 14-year-old dog named Tashi has learned to get around a little easier thanks to a ramp installed by Letter Carrier Jeff Kramer.

Kramer first met Tashi a year and a half ago when the dog came outside to greet him on his route.

“He was a very happy dog, but couldn’t move around,” said Kramer of Tashi’s difficulty walking up and down the porch steps.

As time passed, Kramer noticed that Tashi’s owner had to carry him up and down the steps, so the letter carrier decided to help by donating the ramp he had used for his own elderly dog, Odie.

“I had it, so I figured why not let them use it,” said Kramer. “I hate seeing useful things have to go to the trash.”

Kramer stopped by Tashi’s home on his day off to install the ramp, which helped the dog reclaim his independence. Kramer went through the same thing with Odie and sympathized with the family.

“I didn’t want them to make any difficult decisions because of Tashi not being able to move around anymore,” he said.

Kramer was interviewed by several local media outlets and was featured on The Today Show on Jan. 21.

International mail: French postal carriers make visit to U.S. Post Office

Manager Steven Records (l) introduces the French Postal Delegation (foreground) to the carriers of Las Vegas Garside Station, who gave a hearty “Viva La France” and welcoming applause.

Manager Steven Records (l) introduces the French Postal Delegation (foreground) to the carriers of Las Vegas Garside Station, who gave a hearty “Viva La France” and welcoming applause.

A delegation of letter carriers from the French Postal Service (La Poste) recently spent time with their U.S. counterparts to learn how the two services differ and what they share.

Six La Poste letter carriers visited Las Vegas Garside Station and swapped stories, techniques and commonalities. The French carriers were in town helping staff a booth at the Consumer Electronics Show. Before the show, they teamed up with Las Vegas Carriers on their respective routes.

Many postal carriers in France deliver on bicycles and have very few parcels to deliver. The total volume of mail delivered by U.S. carriers far surpasses the French system. However, French Post Offices offer banking and other services. Carriers also have scheduled welfare checks and other civic responsibilities.

“The visit was really great,” said USPS Letter Carrier Paul Cosio. “They were amazed at the volume, especially the parcel volume.”

“The carriers were very impressed with the way we deliver mail on the street,” said Consumer and Industry Contact Marilyn Wassell who helped organize the visit.

The visiting carriers were also treated by La Poste to visits to the Grand Canyon and the Las Vegas Strip. “But to many of the carriers, the trip to the U.S. Post Office was most impressive,” said Wassell.


It’s all about the box – USPS steals show at CES


More than 170,000 attendees from across the globe descended on the Consumer Electronics Show in Las Vegas earlier this month.

An engaging display helped the Postal Service stand out among the more than 3,600 vendors occupying nearly 2.4 million square feet of exhibit space. The booth boasted large video displays as well as a 20–foot interactive game and a photo booth that allowed attendees to send short videos of themselves through a QR-code link on a postcard.

While drones, driverless cars and home automation products scored with attendees, a stealth USPS debut product won over its own legion of fans.  The new Precious Cargo Box pulled in attendees to the USPS booth by the thousands.

The box is designed with foam inserts placed to securely hold electronics without adding packing peanuts or air cushioning. USPS Business Alliances Specialist Dana Foster was one of the Sales staff that spoke to attendees about USPS products and services.

“Our booth has drawn incredible interest,” he said. “But the biggest magnet has been the Precious Cargo Box. They see how the box can help their business.”

He often had as many as four people waiting in line to talk to him about the box.

“People are actually excited about the Cargo Box,” said Business Alliances Specialist Brenda Jackson. “It’s been a showstopper.”

“It was super fun and totally unexpected,” CES Attendee Stephanie Patrick said. “I got to learn about new packaging techniques and my company will definitely start using them to ship our computer and gaming gear.”

The box is currently available in three sizes at the USPS Store. The small box, designed for smartphones, costs $6.99. The medium box, designed for tablets, costs $12.99 and the large box, designed for laptops, costs $15.99. Each requires the appropriate USPS Flat-rate shipping postage in addition to the cost of the box.

The Postal Service presence also gave CES attendees a special glimpse into the future of the mailing and shipping industry, including the Most Wonderful Ornament, Smart Mailboxes, Smart Blue Box and the Seamless Shipping Kiosk.

Lunar New Year

Stamp artist Kam Mak, Western Area VP Greg Graves, and Retail Associates Jianmei Guan, Jennifer Kim, Xiao Chen and Haoi Tran.

Stamp artist Kam Mak, Western Area VP Greg Graves, and Retail Associates Jianmei Guan, Jennifer Kim, Xiao Chen and Haoi Tran.

The Postal Service dedicated the Year of the Rooster Forever stamp recently, the 10th of 12 stamps in the Celebrating Lunar New Year series during a First-Day-of-Issue ceremony at the Wing Luke Museum of the Asian Pacific American Experience.

Considered the most important holiday of the year for many Asian communities around the world, the Lunar New Year is celebrated primarily by people of Chinese, Korean, Vietnamese, Tibetan and Mongolian heritage.

Western Area Vice President Greg Graves dedicated the stamp at its official unveiling.

“Today’s event is important, not only because it’s our first stamp dedication of the new calendar year, but also because it gives the Postal Service a chance to reinforce our commitment to celebrate America’s great diversity through our stamps,” said Graves. “The beautiful Year of the Rooster Forever stamp is a sterling example of the Postal Service’s mission to issue stamps that demonstrate our country’s deep regard for its rich, multi-cultural heritage.”

Loveland postmark creates Valentine to remember


Continuing a 71-year old tradition, the Postal Service and Loveland Chamber of Commerce are teaming up to send cards and letters around the world with a coveted “Loveland” special postmark.  A unique design created by a local artist and selected via a competitive contest is stamped on the outside of all Valentine envelopes and re-mailed from the Sweetheart City.

More than 160,000 cards and letters were handled last year. Cards have come from more than 110 countries and every state in the Union. Since the start of the program in 1947, more than 12 million Valentines have been re-mailed by Loveland. It’s the largest program of its kind in the world.

To have cards and letters re-mailed with the Loveland postmark, properly stamp and address each individual Valentine and put them all in a larger stamped envelope and mail them to:

Postmaster – Attention Valentines
446 E. 29th St.
Loveland, CO 80538

Deadlines for Valentine’s Day delivery:

Destination                   Must be in Loveland by:

International                        Feb. 4

United States                        Feb. 7

Colorado                                Feb. 9

Armed Forces Committee invites Missoula carrier to Inauguration

Senior Chief Petty Officer and Missoula, MT, City Carrier Kelly Carson

Senior Chief Petty Officer and Missoula, MT, City Carrier Kelly Carson

When the Armed Forces Inaugural Committee selected exceptional individuals to participate in the Presidential Inauguration, they turned to Senior Chief Petty Officer and Missoula, MT, City Carrier Kelly Carson to request his presence for the ceremony.

Senior Chief Carson was pleased to receive the honor of selection. The detail assignment spanned more than two weeks from Jan. 2 through Jan. 21. To be a part of this once-in-a-lifetime experience was not only an honor, but a testament to Carson’s character and leadership.

Carson has also proven himself a leader as a city carrier and Academy/DSI trainer. His exemplary daily performance as a carrier also provides leadership and sets the model for newly hired and seasoned carriers to follow.

“Kelly is a huge part of our Missoula coaching and mentoring team,” said Customer Service Supervisor Karen Jones. “He created a four-hour PowerPoint presentation that he presents to our CCAs after six months of being employed. Kelly is a true leader, an outstanding employee/carrier and undoubtedly one of the happiest, kindest people I have ever met.”

Community celebrates new office


West Plains, MO, Post Office Postmaster JoAnn Carter recently held a Customer Appreciation Ribbon Cutting Day to celebrate the grand opening of her facility in a new location two blocks from the previous building.

Senior management within the Mid-America District joined Carter in the celebration to meet and greet customers and answer any questions they might have. Several retired West Plains postal employees also joined in the celebration, including former West Plains Postmaster Jack McNevins.

“How things have changed in the Postal Service with the scanning devices, terminals and all, but the pleasant postal attitudes remains the same,” said McNevins who was the West Plains Postmaster for 35 years.

Visitors to the grand opening were treated to donuts, coffee and water during their attendance.

“The West Plains Post Office Staff is dedicated to service and will continue to provide the very best service we can, as you deserve it,” said Carter during the ceremony.

Sharing the love


Luke Frasier, grandson of Downs, KS, Postmaster Wanda Frasier, recently visited the Post Office in Hastings, NE, with his dad. After his father finished with his stamp purchase, Luke told the retail associate that he wanted to hug the Post Office.

The retail associate giggled in response and wished the father and son well.

When they left the Post Office, Luke’s father granted him permission to hug the Post Office.

Ladder slip leads to hospital trip

Clearfield, UT, Rural Carrier Paul Littrell

Clearfield, UT, Rural Carrier Paul Littrell

While Clearfield, UT, Rural Carrier Paul Littrell delivered along his route on Halloween, he thought he heard the faint sound of someone calling for help. When he traveled in the direction of the call, he spotted an older man on the ground bleeding from the back of his head.

Harold was in the process of climbing down the ladder on the side of his boat when his foot slipped through a rung. With his foot trapped in the ladder, he fell backwards, unable to brace himself against an impact with the ground.

Littrell found Harold and immediately dialed 911. While waiting for emergency responders to arrive, Littrell located a towel and placed it against the back of Harold’s head. He then obtained a blanket from the man’s garage and wrapped it around him to keep him warm. Once the paramedics arrived, Littrell returned to his route.

Harold’s wife was grateful for the assistance and sent a personal letter of thanks to Littrell.

“Thank you again for not only your service in delivering daily mail, but for going far beyond your responsibilities to be an ‘angel in the flesh’ in my husband’s time of need!” said Julie.

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