Omaha, NE, Saddle Creek Station City Carrier Lisa Tosone
Each year at the Brownell Talbot School, pre-kindergarten students have a chance to enjoy learning about the mail as part of their curriculum. During the educational process, children write a letter to their carrier asking her to visit the classroom. When Omaha, NE, Saddle Creek Station City Carrier Lisa Tosone received their letters, she was eager to oblige.
While visiting the class, Tosone taught students about delivering the mail, shared some of her favorite books about the mail, and presented kids with USPS activity books. In return, students showed her their classroom Post Office which they created to simulate operations at a real unit.
Terry Nelson, the student’s teacher, appreciated Tosone’s visit to her classroom and thanked her for taking time out of her busy schedule to share her knowledge and experience with the kids.
Posted by bennyblogger on March 22, 2017
Great Bend, KS, City Carrier Annette Schloemer was on her route recently when she spotted a young girl struggling to remove a valve stem cap from a flat tire on her old, rusty bicycle. Schloemer asked the girl if she needed assistance, and when the girl said yes, the dedicated carrier went to work.
Though Schloemer managed to remove the cap, the valve stem was damaged and didn’t permit the air pump nozzle to secure tightly against it. Unable to render further aid, Schloemer continued on her route.
During the rest of her shift, Schloemer thought about the girl and the poor condition of her bicycle. Those thoughts continued when she went to the store after the end of her shift and found a way to help.
Schloemer returned to the girl’s home after the shopping trip and presented her with a brand new bicycle. The girl’s face illuminated with joy when she received her gift, and immediately put it to use. Both the girl and her mother thanked Schloemer with bright smiles and grateful hugs.
Posted by bennyblogger on March 3, 2017
Las Cruces, NM, Letter Carrier Jeremiah Dyer
Replacing a sewer line can be a messy job. In Las Cruces, NM, resident Paul Funk’s case, it also required the removal of the street in front of his home. Delivering mail to his address would have been problematic under the circumstances, but his determined carriers didn’t let the absence of easy access to Funk’s mailbox clog up his mail delivery.
Funk snapped a photo of Letter Carrier Jeremiah Dyer going the extra length to deliver his mail. He shared it and an email of thanks to Customer Service Manager Sherri Schnyder praising both Dyer and Ray Flores who dutifully deliver mail to his hard-to-reach mailbox.
“The city of Las Cruces is replacing sewer and water lines in front of our rental house, and there is a hole that could hide a freight train where the street used to be,” said Funk in his email. “Yet every day letters appear in the box at the end of our driveway! I was impressed by his fortitude last week when I saw our letter carrier climbing the sand pile to reach the door of the mailbox, which of course faced the wrong way for access by foot. I snapped a picture. The next day I asked our other letter carrier, who makes the same herculean effort, how I could share the photo (thinking there might be a journal or newsletter for postal workers?) and he provided your contact info.
“Neither snow, nor rain, nor heat, nor missing street, stays these couriers from the swift completion of their appointed rounds,” added Funk.
Posted by bennyblogger on February 24, 2017
West Plains, MO, CDS Driver Greg Krecker
West Plains, MO, CDS Driver Greg Krecker was on his route recently when he spotted a customer on the ground. The woman had fallen while attempting to return trash cans from the curb to her home and was unable to get up on her own. Though the weather was clear, the freezing temperature outside made a lengthy stay on the cold, hard concrete hazardous at best.
Krecker approached the woman and asked if she needed help. The customer accepted the offer and provided Krecker with her son’s cell phone number. Not long after Krecker connected with the man, the son arrived and worked with Krecker to take the injured woman inside her home. She received prompt medical care and suffered no permanent damage as a result of the fall.
The mother-in-law of the injured woman, Lori Young, expressed her family’s gratitude for Krecker’s help in a letter to the editor sent to the West Plains Daily Quill.
“We are very grateful to him for everything he did and continues to do,” Young stated in her letter. “I firmly believe that angels do walk among us, but if you ever want to meet one, just head on down to the West Plains Post Office.”
Posted by bennyblogger on February 22, 2017
Stanford, MT, Retail Associate Sarah Bracha teaches the craft of letter writing to local students.
Stanford, MT, Retail Associate Sarah Bracha and Postmaster Kristina Hill became local holiday celebrities this past season with children. To inspire them to hone their letter crafting skills, Bracha and Hill visited the local elementary school and discussed letter writing with the young students and how to address letters. They also took Letters to Santa templates, holiday stickers, and a festive poem to aid students in the letter writing process.
“Both the teachers and students enjoyed it immensely,” said Hill.
Beyond classroom visits, Bracha and Hill gave kindergartners, pre-kindergartners and homeschooled students a tour of the Post Office. They also assisted homeschooled children with their letter writing ability at the Post Office during their visit.
Posted by bennyblogger on February 13, 2017
The Postmaster of Littleton, CO, received a letter from a customer who wanted to thank her letter carrier, Jon Crane, for stopping … a home flood.
A pipe leading outdoors to a sprinkler system had burst during a cold snap while the customer was away from home. While on his route, Crane noticed the gushing water, walked over and turned off the valve.
“He was the reason my basement had only two inches of water instead of two feet, saving our home untold damage,” the customer wrote.
Posted by bennyblogger on February 10, 2017
North Platte, NE, Postmaster Pam Erickson with North Platte High School students
During Community Day at the North Platte High School in Nebraska, a group of students in a special needs class took the opportunity to go to the North Platte Post Office to visit with Postmaster Pam Erickson and learn more about postal operations. Erickson was thrilled at the chance to teach the students about the Postal Service. She also provided stationery and envelopes so the students could write personal letters to family members.
“As they were (writing letters) you could see the pride they had in writing them,” said Erickson. “It was a great way to promote letter writing with an incredible group of students as well as teach them about various businesses within their community.”
Posted by bennyblogger on February 8, 2017
Ellsworth, KS, City Carrier Chad Petz
While Ellsworth, KS, City Carrier Chad Petz delivered along his route, he encountered a customer that appeared less than well.
Petz approached the individual and asked about his condition. When the man relayed his blood pressure readings, Petz knew the customer needed assistance.
Fearing the customer’s health was in jeopardy, Petz called for an ambulance and waited with the man until it arrived. As they waited, the customer told Petz that he didn’t have a phone, so he waited for his mail carrier to show up in the hope that he could offer assistance.
“Chad is a great employee and I am proud of his response that day,” said Postmaster Karen Goddard. “He reacted calmly and quickly. This customer was lucky to have Chad at his doorstep to call for help.”
Posted by bennyblogger on February 6, 2017
Colorado Springs, CO, Antares Station City Carrier Melvin Carrasquillo with Colorado Springs Postmaster Sam Reed.
Colorado Springs, CO, Postmaster Sam Reed recently received a hand-written customer compliment from Bonnie Bouldon celebrating the work of USPS and her carrier, Melvin Carrasquillo from Antares Station. The following is an excerpt from that note:
“USPS Thank you! You Rock!
“You are very much appreciated! Always reliable! Always honest! Always trustworthy! Always dependable! The only federal department that can be 100 percent relied on to always do a super job. You’re the best. Thank you!”
In response to the letter of praise, Reed also wrote a letter of praise for Carrasquillo and presented him with a #PostalProud t-shirt as a thank you for his outstanding service.
“It is clear that customer service is very important to you,” Reed wrote in his letter. “Thank you for your continued efforts to provide good customer service.”
Posted by bennyblogger on February 3, 2017
When the United States Department of Agriculture Farm Service Agency (FSA) had difficulty with linking postage due billing in a new centrally billed account system, they turned to an expert for assistance.
Hawkeye District Mailing Requirements Clerk Danny Wilson received the call for help and immediately went to work. In short order, he managed to link the FSA accounts for its Iowa office. He also provided an instruction guide which enabled its National Headquarters to get all the other states and territories properly linked as well, and then provided follow up guidance to make sure the process continued to flow smoothly.
For his efforts, the FSA presented Wilson with a Certificate of Appreciation.
“Danny has been in the Mailing requirements department for many years and is an asset to the team,” said acting Hawkeye Business Mail Entry Unit Manager Pamela King. “This is a prime example of Danny going the extra mile to provide great customer service.”
Posted by bennyblogger on February 1, 2017