West Plains, MO, CDS Driver Greg Krecker
West Plains, MO, CDS Driver Greg Krecker was on his route recently when he spotted a customer on the ground. The woman had fallen while attempting to return trash cans from the curb to her home and was unable to get up on her own. Though the weather was clear, the freezing temperature outside made a lengthy stay on the cold, hard concrete hazardous at best.
Krecker approached the woman and asked if she needed help. The customer accepted the offer and provided Krecker with her son’s cell phone number. Not long after Krecker connected with the man, the son arrived and worked with Krecker to take the injured woman inside her home. She received prompt medical care and suffered no permanent damage as a result of the fall.
The mother-in-law of the injured woman, Lori Young, expressed her family’s gratitude for Krecker’s help in a letter to the editor sent to the West Plains Daily Quill.
“We are very grateful to him for everything he did and continues to do,” Young stated in her letter. “I firmly believe that angels do walk among us, but if you ever want to meet one, just head on down to the West Plains Post Office.”
Posted by bennyblogger on February 22, 2017
Stanford, MT, Retail Associate Sarah Bracha teaches the craft of letter writing to local students.
Stanford, MT, Retail Associate Sarah Bracha and Postmaster Kristina Hill became local holiday celebrities this past season with children. To inspire them to hone their letter crafting skills, Bracha and Hill visited the local elementary school and discussed letter writing with the young students and how to address letters. They also took Letters to Santa templates, holiday stickers, and a festive poem to aid students in the letter writing process.
“Both the teachers and students enjoyed it immensely,” said Hill.
Beyond classroom visits, Bracha and Hill gave kindergartners, pre-kindergartners and homeschooled students a tour of the Post Office. They also assisted homeschooled children with their letter writing ability at the Post Office during their visit.
Posted by bennyblogger on February 13, 2017
The Postmaster of Littleton, CO, received a letter from a customer who wanted to thank her letter carrier, Jon Crane, for stopping … a home flood.
A pipe leading outdoors to a sprinkler system had burst during a cold snap while the customer was away from home. While on his route, Crane noticed the gushing water, walked over and turned off the valve.
“He was the reason my basement had only two inches of water instead of two feet, saving our home untold damage,” the customer wrote.
Posted by bennyblogger on February 10, 2017
North Platte, NE, Postmaster Pam Erickson with North Platte High School students
During Community Day at the North Platte High School in Nebraska, a group of students in a special needs class took the opportunity to go to the North Platte Post Office to visit with Postmaster Pam Erickson and learn more about postal operations. Erickson was thrilled at the chance to teach the students about the Postal Service. She also provided stationery and envelopes so the students could write personal letters to family members.
“As they were (writing letters) you could see the pride they had in writing them,” said Erickson. “It was a great way to promote letter writing with an incredible group of students as well as teach them about various businesses within their community.”
Posted by bennyblogger on February 8, 2017
Ellsworth, KS, City Carrier Chad Petz
While Ellsworth, KS, City Carrier Chad Petz delivered along his route, he encountered a customer that appeared less than well.
Petz approached the individual and asked about his condition. When the man relayed his blood pressure readings, Petz knew the customer needed assistance.
Fearing the customer’s health was in jeopardy, Petz called for an ambulance and waited with the man until it arrived. As they waited, the customer told Petz that he didn’t have a phone, so he waited for his mail carrier to show up in the hope that he could offer assistance.
“Chad is a great employee and I am proud of his response that day,” said Postmaster Karen Goddard. “He reacted calmly and quickly. This customer was lucky to have Chad at his doorstep to call for help.”
Posted by bennyblogger on February 6, 2017
Colorado Springs, CO, Antares Station City Carrier Melvin Carrasquillo with Colorado Springs Postmaster Sam Reed.
Colorado Springs, CO, Postmaster Sam Reed recently received a hand-written customer compliment from Bonnie Bouldon celebrating the work of USPS and her carrier, Melvin Carrasquillo from Antares Station. The following is an excerpt from that note:
“USPS Thank you! You Rock!
“You are very much appreciated! Always reliable! Always honest! Always trustworthy! Always dependable! The only federal department that can be 100 percent relied on to always do a super job. You’re the best. Thank you!”
In response to the letter of praise, Reed also wrote a letter of praise for Carrasquillo and presented him with a #PostalProud t-shirt as a thank you for his outstanding service.
“It is clear that customer service is very important to you,” Reed wrote in his letter. “Thank you for your continued efforts to provide good customer service.”
Posted by bennyblogger on February 3, 2017
When the United States Department of Agriculture Farm Service Agency (FSA) had difficulty with linking postage due billing in a new centrally billed account system, they turned to an expert for assistance.
Hawkeye District Mailing Requirements Clerk Danny Wilson received the call for help and immediately went to work. In short order, he managed to link the FSA accounts for its Iowa office. He also provided an instruction guide which enabled its National Headquarters to get all the other states and territories properly linked as well, and then provided follow up guidance to make sure the process continued to flow smoothly.
For his efforts, the FSA presented Wilson with a Certificate of Appreciation.
“Danny has been in the Mailing requirements department for many years and is an asset to the team,” said acting Hawkeye Business Mail Entry Unit Manager Pamela King. “This is a prime example of Danny going the extra mile to provide great customer service.”
Posted by bennyblogger on February 1, 2017
A videographer and crew from The Today Show featured Boulder, CO, Letter Carrier Jeff Kramer who built a dog ramp for an aging dog on his route.
In Boulder, CO, a 14-year-old dog named Tashi has learned to get around a little easier thanks to a ramp installed by Letter Carrier Jeff Kramer.
Kramer first met Tashi a year and a half ago when the dog came outside to greet him on his route.
“He was a very happy dog, but couldn’t move around,” said Kramer of Tashi’s difficulty walking up and down the porch steps.
As time passed, Kramer noticed that Tashi’s owner had to carry him up and down the steps, so the letter carrier decided to help by donating the ramp he had used for his own elderly dog, Odie.
“I had it, so I figured why not let them use it,” said Kramer. “I hate seeing useful things have to go to the trash.”
Kramer stopped by Tashi’s home on his day off to install the ramp, which helped the dog reclaim his independence. Kramer went through the same thing with Odie and sympathized with the family.
“I didn’t want them to make any difficult decisions because of Tashi not being able to move around anymore,” he said.
Kramer was interviewed by several local media outlets and was featured on The Today Show on Jan. 21.
Posted by bennyblogger on January 30, 2017
Senior Chief Petty Officer and Missoula, MT, City Carrier Kelly Carson
When the Armed Forces Inaugural Committee selected exceptional individuals to participate in the Presidential Inauguration, they turned to Senior Chief Petty Officer and Missoula, MT, City Carrier Kelly Carson to request his presence for the ceremony.
Senior Chief Carson was pleased to receive the honor of selection. The detail assignment spanned more than two weeks from Jan. 2 through Jan. 21. To be a part of this once-in-a-lifetime experience was not only an honor, but a testament to Carson’s character and leadership.
Carson has also proven himself a leader as a city carrier and Academy/DSI trainer. His exemplary daily performance as a carrier also provides leadership and sets the model for newly hired and seasoned carriers to follow.
“Kelly is a huge part of our Missoula coaching and mentoring team,” said Customer Service Supervisor Karen Jones. “He created a four-hour PowerPoint presentation that he presents to our CCAs after six months of being employed. Kelly is a true leader, an outstanding employee/carrier and undoubtedly one of the happiest, kindest people I have ever met.”
Posted by bennyblogger on January 23, 2017
Montana Senator Jon Tester assisted in the process of giving the oath of office to 11 newly promoted Postmasters in Great Falls, MT, recently. Family members of the Postmasters had the chance to watch the process and celebrate loved ones as they accepted the appointments. As a thank you for his assistance, Tester was presented with a framed stamp art keepsake from the recently released National Parks Forever stamp series.
Posted by bennyblogger on December 6, 2016