A half-century of service excellence

Colleagues celebrate Phoenix, AZ, P&DC Distribution Clerk Francis Peters (holding framed art).

Phoenix P&DC Distribution Clerk Francis Peters was recognized on Wednesday, April 12, for 50 years of service with the USPS. Acting Phoenix, AZ, Senior Plant Manager Marty Chavez and Acting Lead Senior Manager Sunny Kuruvilla presented Peters with a diamond 50 year service pin and a letter signed by Postmaster General Megan Brennan.

In addition, Chavez presented Peters, a longtime New York Jets fan, with a framed commemorative envelope celebrating 50 years of Super Bowl history and the Jets’ victory in Super Bowl III.

Appreciative and soft-spoken, Peters thanked Chavez, Kuruvilla and fellow employees who joined them to applaud Peters’ career and enjoy a slice of cake to honor his service. Peters also recalled first being hired in 1966 as “Christmas help” at the old processing center in downtown Phoenix, as well as working parcels in the basement of Veterans Memorial Coliseum at the state fairgrounds and loading outgoing mail onto trains. Peters has worked in Phoenix mail processing facilities for his entire career.

“A career spanning a half-century is certainly indicative of a unique dedication to duty and to country,” Brennan wrote in her letter to Peters. “It is an accomplishment of which you should be proud, and one which deserves the admiration of your fellow employees and the community as well.”

Incorrect Address No Match For Vigilant Employees

Milaca, MN, Retail Associate Lori Runyon

Milaca, MN, Retail Associate Lori Runyon

When a cancer patient in CA recently sent a stem cell transfer kit to his sister in Milaca, MN, he inadvertently placed an incorrect destination address on the package. When he realized the problem after he had already sent the package, he contacted the Milaca Post Office.

Retail Associate Lori Runyon answered the call and helped the customer with his concern. She assured the man that his package had arrived, that employees had determined the correct address and that the package would be delivered the next day.

“I am beyond thankful for the excellent service and the willingness of all the local employees to go the extra mile,” said the customer. “This was very, very important to me.”

Recipient Honored

Vietnam Medal of Honor Recipient Fred Ferguson interviewed by reporters.

Vietnam Medal of Honor Recipient Fred Ferguson interviewed by reporters.

Medal of Honor recipient Fred Ferguson of Chandler, AZ, was the guest of honor at a Wednesday, May 27, dedication ceremony for the new Vietnam Medal of Honor Forever Stamps at Chandler’s American Legion Post #35. Ferguson joined Chandler Postmaster Chris Arroyo to unveil the Medal of Honor Forever Stamp and was presented a framed sheet of the stamps by Arroyo.


Ferguson is the only Arizonan pictured on the new stamp folio. Wednesday’s event was covered by five Phoenix television stations, two radio stations and The Arizona Republic. Approximately 150 people attended the ceremony and purchased more than $1,200 in stamps during the event. Ferguson autographed attendees’ stamp folios after the ceremony.

Take a Moment to Thank Your Carrier

Take the moment

As the quote from Herodotus goes, “Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds.” Postal carriers are the embodiment of that description, as Missouri State Representative Patricia Pike recently expressed.

Pike communicated her appreciation to Butler City Carrier Randy Mathes for his commitment to service by presenting him with a Certificate of Recognition. Bearing the official seal of the Missouri House of Representatives, the certificate also displays a photo of Mathes.

In addition to a hand-written note of thanks, the certificate also reflects on how individuals “sit in…dry warm offices, homes, or vehicles” while others, such as Randy Mathes, “walk miles daily delivering letters, bills, magazines and notices to each individual mailbox.”

Commitment to Caring

Layton, UT, Retail Associates Allison Payne, Maryann Wriedt, Maria Munoz, and Roger Winn.

Layton, UT, Retail Associates Allison Payne, Maryann Wriedt, Maria Munoz, and Roger Winn.

Recently, employees at the Layton, UT, Post Office revamped their lobby to help improve the customer experience at their facility. Efforts included removing the cash wrap counter, replacing tile, removing and updating lobby signage and repainting their lobby.

The various improvements by the Layton team are only part of the continuing efforts that have helped the office achieve 100 percent image scores in retail customer experience in fiscal years 2014 and 2015. The busy office exemplifies the teamwork and values needed to maintain exceptional customer service on a daily basis.

Use the Military Care Kit to Send Presents and/or Care Packages

Military care kit

With Priority Mail supplies as the packaging of choice for families preparing care packages for service members overseas, the Postal Service created a free “Military Care Kit” based on the items most frequently requested by military families.

The kit contains:

  • Two Priority Mail APO/FPO Flat Rate Boxes.
  • Two Priority Mail Medium Flat Rate Boxes.
  • Priority Mail tape.
  • Priority Mail address labels.
  • Appropriate customs forms.

To order the kit, call 800-610-8734. Guidelines for packing, addressing, and shipping items to U.S. troops can be found at usps.com/ship/apo-fpo-guidelines.htm.

Civil Servant of the Year

Civil servant of the year

Hamel, MN, Rural Carrier Shelly Breitenfeldt with her Civil Servant of the Year award.

Hamel, MN, Rural Carrier Shelly Breitenfeldt admits to being surprised when she was named a 2014 Civil Servant of the Year by the Federal Executive Board of Minnesota. But her record of volunteer service in her communities proves the FEB got it right.

Breitenfeldt’s compassion for those in unfortunate circumstances shines especially bright. She works to free young girls from the horrors of the sex trade, working with law enforcement and court officials in three counties to provide training and other programming to increase awareness and reporting of human trafficking.

She also works to help those with addiction issues, people with disabilities, and to break down stereotypes through education. She takes her inspiration from those she meets; friends, family, co-workers, customers or total strangers. Her drive to help comes from what might be called her personal version of the Golden Rule.

“It’s so much easier to just do something nice for somebody,” she says. “In the end, everybody just wants to be loved.”

Honoring Memorial Day


On Monday, May 27, a group of dedicated Postal Police in Brooklyn, NY, gathered together to honor those who have fallen in service to this country. Their tribute, and the positive reflection of millions of Americans nationwide, will ensure that those who have fallen will never be forgotten.


Falling Demand Forces Shift in Delivery Days

Falling Demand Forces Shift in Delivery Day

For many postal customers, receiving mail six days each week has been a welcome sight every since the first letter was pulled out of a post box. As changing customer demands necessitate new business strategies, one postal organization is seeking to reduce the number of days they deliver mail to three per week.

Like most postal organizations, New Zealand Post is under financial pressure as it sees the need for its letter delivery service falling steadily each year. Increased automation efforts and self-service kiosks have helped, but reductions in revenue have outpaced efforts to compensate for the loss.

To help reduce costs even further, New Zealand Post is seeking to modify their Universal Service Obligation to decrease the number of days it delivers mail from six to three. Currently, they are required to deliver mail to 95 percent of addresses six days per week. The new proposal seeks to adjust that to 99.88 percent of addresses three days per week.

What do you think are some of the advantages or disadvantages of reducing mail delivery to fewer than six days per week?

Online Bill Payments Boon to Post Office

It may seem far-fetched, but shifting from check writing to point and click to make bill payments could actually generate revenue for the Post Office. That’s the position Canada Post is taking with its epost electronic payment option.

The migration towards digital bill payments continues to expand every year. Each individual that shifts toward paying his or her bills with the click of a mouse could remove at least half a dozen pieces of mail monthly from the system. If these same individuals also shift to paperless statements, that number can easily double.

In an effort to continue generating revenue from a source that has been a part of the mail system for generations, Canada Post worked with financial institutions, retailers, utility companies and other businesses to offer its customers access to a complete electronic bill payment package.

Customers pay nothing for the electronic service that allows them to pay bills online, store statements for up to seven years, receive notifications and tax statements from their employers and more. The cost of the service is paid entirely by the businesses that sign up for it. Businesses that choose to partner with Canada Post to offer these services pay substantially less compared to traditional means.

Canada Post currently has over six million subscribers of its online payment service and has all major Canadian banks integrated into its system. In a world leaning ever further toward digital solutions, Canada Post is doing what it can to keep up with the times.

Do you think epost will generate enough revenue to offset the loss in First-Class Mail revenue?

  • Hello, I'm Benny the Blogger: I'm the world's most famous postal employee. My hobbies are snappy quotes, kite flying and publishing. I was born Jan. 17, 1706, but don't call me old.

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