Wyoming Postmaster Praised by Thankful Customer

Smart chip credit cards

Recently, a USPS customer in Wyoming sent a letter of appreciation for her local Postmaster. The following is her story:

“In December I was involved in a credit card dispute with a company, and I was in the right. The company was dishonest and was blocking my case with a technicality, which was that I did not have the tracking number of a letter I had sent them. (this was my fault, I had discarded it)

Even though it was the busiest time of year for the USPS, Riverton, WY, Postmaster Shawn Moore heard my story and was sympathetic.

Looking up the number did not work so he went through a box of receipts and found one, but it didn’t have the tracking number on it. He continued to search for ways to find the number. This required several phone conversations and, I assume, a considerable amount of his time.

Finally, when he had gathered all the information he could, he drove the receipt to my husband’s office on his way home from work!

I won the dispute and received my refund.

I don’t know Shawn, but I would imagine that you are already aware of the type of dedication and kindness he brings to your organization. I trust he is appreciated and recognized for his astounding customer service.”

 

Thanks,
Melinda McLaughlin

Charlton Heston

Charlton Heston

Born in Wilmette, IL, Charlton Heston (1923-2008) was an accomplished screen actor and political activist.

With his chiseled jaw, compelling baritone voice, and muscular physique, Charlton Heston seemed perfectly at home leading a cast of thousands. The 18th stamp in the Legends of Hollywood series salutes an actor who portrayed presidents and prophets, Moses and Michelangelo. Known for tackling heroic roles in epic blockbusters, Heston made more than 70 films in a career that spanned seven decades.

The Charlton Heston stamp is now available as a First-Class Mail Forever stamp by clicking here.

Famous Web-crawler Swings His Way Onto Forever Stamps

Spider Man postage

Beginning April 1, customers found a unique surprise of heroic proportions inside their local Self-Service Kiosks (SSKs). That’s when the new Spider-Man stamp design crawled onto postage stamps across America.

The colorful First-Class Forever postage stamps are available exclusively from USPS SSKs and are not available online or over the counter. To find a USPS kiosk near you, click here.

In addition to the action-packed stamp design, an image of the iconic hero is prominently emblazoned on the most popular and efficient shipping product in the industry – Priority Mail from the Postal Service. The powerful pairing of Spider-Man with Priority Mail makes for unbeatable value and reliability.

To order a Spider-Man-themed Priority Mail Flat Rate box, click on one or more of the items below:

-        Spider-Man Priority Mail Flat Rate Box Variety Pack

-        Spider-Man Priority Mail Large Flat Rate Box

-        Spider-Man Priority Mail Medium Flat Rate Box – 1

-        Spider-Man Priority Mail Medium Flat Rate Box – 2

Spiderman boxes 2

 

The Day Before Tax Day

Priority Mail Express Envelope

Tomorrow is April 15, the last day to file a timely tax return. Is your return ready?

While many have already filed their returns, some are putting in a few last minute touches to ensure accurate reporting. If tomorrow is the day that return will be dropped in the mail, worry not. The return is in good hands.

The Postal Service has a number of convenient locations and mailing options to send in final-day tax returns. To find a Post Office near you and identify contact information and hours of operation, click on the easy-to-use locator tool link here.

Some offices might have extended hours of operation to accept returns beyond normal business hours. Be sure to check for possible extended hours of operation early in the day to ensure timely filing.

For more information on mailing tax returns with the Postal Service, click here.

Heartbleed Bug Vulnerability

Heartbleed

For anyone with accounts that require passwords on the Internet – beware. Your account may be vulnerable to attack.

A major security threat called the Heartbleed bug has been identified this week that might give hackers access to sensitive account information. The flaw in data encryption has been patched by most affected websites, but password changes are recommended to protect against unauthorized access by hackers that might have obtained sensitive information prior to the patch.

For more information on the Heartbleed bug and impacted websites, click on one of the links below:

http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/

http://www.cnet.com/how-to/which-sites-have-patched-the-heartbleed-bug/

Songbirds Forever

Songbirds

What’s better than seeing a colorful collection of songbirds gracing letters across America? The answer is best explained by the talented creatures themselves – in their own language.

The new Songbirds stamps, released on April 5, depict 10 artistically crafted images of popular songbirds from across the land. To accompany the release of these vocally gifted birds, audio samples of their melodic musings are available for the listening pleasure of all.

The stamps depict: the western meadowlark (Sturnella neglecta), the mountain bluebird (Sialia currucoides), the western tanager (Piranga ludoviciana), the painted bunting (Passerina ciris), the Baltimore oriole (Icterus galbula), the evening grosbeak (Coccothraustes vespertinus), the scarlet tanager (Piranga olivacea), the rose-breasted grosbeak (Pheucticus ludovicianus), the American goldfinch (Spinus tristis) and the white-throated sparrow (Zonotrichia albicollis).

Between 4,000 and 4,500 different types of songbirds can be found around the planet, accounting for nearly half of all bird species. Songbirds are identified by their highly developed vocal organs. Some songbirds, like the crow, have harsh voices, others sing rarely or not at all. All songbirds are classified as perching birds. With three toes pointing forward and one pointing backwards, they can grip branches and grasses with ease.

The new Songbirds stamps are available as First-Class Forever stamps in books of 20 and can be ordered here.

PC vs. Mobile

PC vs mobile

In the not-so-distant past, personal computers (PC) were all the rage. From computers with 4KB of RAM in the 1970s to the comparatively monolithic 16GB+ of today’s systems, PCs have continued to adapt and grow as technology has advanced. Just as cassette tapes, floppy drives, and CRT monitors have disappeared in the modern age, could desktop computers give way to future mobile technology?

According to the research company Gartner, 2013 worldwide shipments of PCs dropped 10 percent from the previous year, representing the worst decline in PC history. The company also states that emerging markets are turning their focus to mobile technology as their first computing devices, further hampering PC sales demand.

Mobile technology has made it easier for people to stay connected with friends, enjoy their favorite books and television shows, pay their bills online, and conduct much of their shopping needs – wherever they happen to be. Whether it’s at an airport, grocery store, or at work, many everyday computing needs can be fulfilled with compact devices that can go almost anywhere.

There is a silver lining to PC sales for 2014. Gartner states that thin, light-weight PC designs are likely to gain favor with consumers and stabilize a multi-year decline in PC sales.

As consumers come to rely more heavily on their smartphones, tablet devices, and future mobile technology for their computing needs, demand for less nimble devices such as the PC will likely continue to decline.

With USPS’s recent integration of mobile point of sales technology at a variety of test locations, do you think such mobile platforms could someday replace computer terminals at the retail counter?

International Package Transparency

International package transparency

Recent growth in Internet-based shopping has shattered customer expectations regarding traditional product markets. Far beyond what catalogs and brick and mortar stores have typically offered in the past, e-tailers are giving customers across the world more choices in product availability than anyone thought possible just a few short years ago. While product availability is growing in leaps and bounds, some shipping companies have come across hiccups in the delivery process across international borders. That’s one of the major reasons why the E-Parcel Group (EPG) was created.

Established 18 years ago by nine postal organizations in northern Europe, EPG sought to improve service standards, customer response times, and visibility when handling packages across borders. The group has since expanded to include 32 countries in Europe and North America.

Managed by the International Post Corporation, EPG provides cross-border tracking of parcels, ongoing monitoring and reporting, a payment system based on performance, and an automated customer service system linking member post call centers.

EPG has helped ease difficulties typically encountered in working with international partners that use unique, and not necessarily compatible technology. Postal operators working with customers from a fellow EPG member country are able to guarantee delivery dates, improve customer response times, and collaborate more seamlessly with member posts. The collaboration has helped enhance both the e-tailer and consumer shipping experience, allowing for increased revenue through superior customer satisfaction.

Companies participating in the EPG program include:

·        An Post, IE ·        Malta Post, MT
·        bpost, BE ·        Norway Post, NO
·        Chronopost, FR ·        Österreichische Post, AT
·        ColiPoste, FR ·        P&T Luxembourg, LU
·        Correos, ES ·        Poczta Polska, PL
·        CTT Expresso, PT ·        Post Croatia, HR
·        Cyprus Post, CY ·        Post Danmark, DK
·        Czech Post, CZ ·        Poşta Română, RO
·        Deutsche Post, DE ·        Posta Slovenije, SI
·        Eesti Post, EE ·        Poste Italiane, IT
·        ELTA, GR ·        Posten Logistic, SE
·        Iceland Post, IS ·        Royal Mail, UK
·        Itella, FI ·        Slovak Post, SK
·        Latvia Post, LV ·        Swiss Post, CH
·        Lithuania Post, LT ·        TNT Post, NL
·        Magyar Posta, HU ·        USPS, US

Post Office Moving Into Mobile Networks

Post office moving into mobile networks

Increasing business services and enhancing value to customers are philosophies many Post Offices around the world are adopting. Whether it’s banking, insurance, or a wide variety of other services, each additional reason to visit a Post Office has the potential to increase revenue. To that end, one particular Post Office is establishing a partnership with another to offer mobile phone services to its customers.

Correios, Brazil’s Postal Service, has established a partnership with Poste Italiane, Italy’s Postal Service, to operate a mobile virtual network in Brazil. As a mobile virtual network operator in Italy, Poste Italiane will leverage that experience and combine it with Brazil’s postal network to cater to the cellular needs of customers in the country.

A mobile virtual network operator “rents” bulk access from a network provider at wholesale rates and sells them at a markup to its own customers. Though a network provider has not been identified by Correios and Poste Italiane, the partners hope to finalize a deal within the next month and sell cellular services at Post Offices across Brazil soon thereafter.

Do you think USPS should sell cellular services at its facilities in the United States?

Same Day Cell Delivery

Same day cell delivery

Many delivery companies around the world are experimenting with same day shipping to varying degrees of success. To some, the increased potential for future revenue enhancement and name recognition will offset any additional costs that fees for such services might not completely cover. For one particular company, venturing into same day delivery will help enhance the customer experience for its traditionally non-shipping based business.

Launched in 2013, Verizon introduced a same day delivery service in five test cities for customers ordering a new smart phone or tablet PC. Recently, the company expanded that offering to include eight additional locations.

Customers who order an item from Verizon’s website by 10 a.m. will have the option to receive it by 7 p.m. Monday through Friday that same day at a cost of $19.99. Ordering next day delivery will shave $5 off that price tag.

In a world where more individuals are relying on instant digital access through mobile technology, having the ability to receive a needed piece of wireless hardware as quickly as possible could become a key component of success in business, school, and home life.

Do you think more non-shipping companies will look into providing their own delivery services to internally enhance as much of the customer experience as possible?

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