Customer Service Supervisor Rochelle Peralta offers an exemplary level of customer service.
Tigard, OR, Customer Service Supervisor Rochelle Peralta recently received a personal letter of thanks from Postmaster General Patrick Donahoe for superior customer service. The text of the letter is as follows:
“Dear Ms. Peralta,
I want you to know how much I personally appreciate the service you provided your customer, Ms. Andrea Shafer.
Ms. Shafer’s complimentary letter truly reveals you make a difference in the way our customers view the Postal Service by providing the best service and value possible. Actions like yours have led to record customer satisfaction scores and will help us maintain our commitment to quality customer service.
Thank you for representing the United States Postal Service as a true professional and for providing our customers with a positive, meaningful experience!
Patrick R. Donahoe”
The story behind the letter began with a piece of Priority Mail sent from Las Vegas, NV, to Tigard, OR, on Dec. 16 with an estimated delivery date of Dec. 18. When the delivery date was missed, the customer called the USPS Help Line and was given the phone number for the Tigard Post Office. Peralta answered the call and was both helpful and sympathetic.
The Priority Mail piece arrived at the Tigard office on Sunday, Dec. 21, and Peralta immediately notified the customer and arranged for her sister to pick up the package that day. The item arrived just in the nick of time as it contained tickets to Disneyland and the recipients were flying out that day to the Magic Kingdom.
Posted by bennyblogger on April 24, 2014
Saturday, May 10 marks the 22nd anniversary of America’s largest-single day of giving — the National Association of Letter Carriers Stamp Out Hunger Food Drive in Partnership with the U.S. Postal Service, Campbell Soup, Feeding America and other partners.
Currently, 49 million Americans—1 in 6—are unsure where their next meal is coming from. Sixteen million are children who feel hunger’s impact on their overall health and ability to perform in school. And nearly 5 million seniors over age 60 are food insecure, with many who live on fixed incomes often too embarrassed to ask for help.
In 2013, 74 million pounds of food was collected by Postal carriers nationally, feeding an estimated 30 million people. Over the course of the 21-year history, the Stamp Out Hunger Food Drive has collected well over one billion pounds of food.
The food drive’s timing is crucial. Food banks and pantries often receive the majority of their donations during the Thanksgiving and Christmas holiday seasons. By springtime, many pantries are depleted, entering the summer low on supplies at a time when many school breakfast and lunch programs are not available to children in need.
How the Stamp Out Hunger Food Drive Works
Just leave a non-perishable food donation in a bag by the mailbox on Saturday, May 10, and the Postal carrier will do the rest. It’s that simple and millions of Americans will be helped.
Learn more about the Stamp Out Hunger Food Drive and Feeding America today!
Posted by bennyblogger on April 23, 2014
Family Circus cartoonist Jeff Keane (left) displays this year’s poster artwork for the Stamp Out Hunger Food Drive at his California studio. Right: Steve Byam and Craig Randolph, fellow Medford, OR, letter carriers are making music together in their band, “Post.” Photo by Spencer Keane.
The story behind the Family Circus cartoons used to publicize each year’s Stamp Out Hunger Food Drive leads off April’s edition of Your Postal Podcast.
Next, you’ll hear how two Oregon letter carriers have formed a band to create music inspired by their work. The podcast concludes with a news roundup and details on how to enter to win an official program from the Austin, TX, First Day of Issue ceremony for the Jimi Hendrix Forever Stamp.
Both the audio and transcript versions of this podcast and an archive of previous editions are available at YourPostalPodcast.com. Listen to Your Postal Podcast on your mobile device at YourPostalPodcast.com/mobile.
Posted by bennyblogger on April 22, 2014
Do you have medications received through the mail or the local pharmacy that have since expired? If so, the Drug Enforcement Administration has an event for you.
The DEA is sponsoring a Prescription Drug Take-Back Day this coming Saturday, April 26. The event allows individuals with expired or unwanted drugs the opportunity to dispose of them in a safe, controlled environment. More than 4,100 law enforcement agencies across the nation participated in the previous event in 2013 which took in more than 647,211 pounds of unwanted medication.
Seven previous events have removed a combined total of 3.4 million pounds of prescription medications from circulation. The event also helps to educate the public about the dangers of expired medications and their potential abuse.
For more information on the event and to find a location near you, go to:
Posted by bennyblogger on April 21, 2014
Cloud networks offer a convenient and inexpensive way for individuals to store and access their documents and other files electronically across a variety of devices. With the increasing attention by hackers toward electronic documents for nefarious purposes, are these files slated to become their next target?
Documents with personal and sensitive information have been sought by interested and unauthorized people ever since the creation of scrolls, tablets, and other recording methods many years ago. As technology becomes ever more sophisticated, the ability of these individuals to gain access to such information has improved along with it.
Financial institutions, social media sites, and other companies report intrusions into their secure systems every year. While many of the details on these infiltrations remain restricted, the ability of hackers to access such secure networks is certainly cause for heightened caution. With the introduction of cloud networks geared towards storing electronic copies of mail, hackers could have a new tempting target.
One of the benefits of electronic mail storage by such companies as Zumbox, Outbox, and Digital Post Australia is the ability to access mail from anywhere on any device. Each of these firms offer tight system security to assuage fear over hackers accessing this information. Companies, including financial institutions, have touted this level of security before, however, only to discover an unauthorized intrusion into their systems.
As technology continues to develop, only time will tell if tighter security measures can keep up with hacker determination.
Do you think the security of electronic mailbox services is tight enough to protect the privacy of digital mail?
Posted by bennyblogger on April 18, 2014
Recently, a USPS customer in Wyoming sent a letter of appreciation for her local Postmaster. The following is her story:
“In December I was involved in a credit card dispute with a company, and I was in the right. The company was dishonest and was blocking my case with a technicality, which was that I did not have the tracking number of a letter I had sent them. (this was my fault, I had discarded it)
Even though it was the busiest time of year for the USPS, Riverton, WY, Postmaster Shawn Moore heard my story and was sympathetic.
Looking up the number did not work so he went through a box of receipts and found one, but it didn’t have the tracking number on it. He continued to search for ways to find the number. This required several phone conversations and, I assume, a considerable amount of his time.
Finally, when he had gathered all the information he could, he drove the receipt to my husband’s office on his way home from work!
I won the dispute and received my refund.
I don’t know Shawn, but I would imagine that you are already aware of the type of dedication and kindness he brings to your organization. I trust he is appreciated and recognized for his astounding customer service.”
Posted by bennyblogger on April 17, 2014
Born in Wilmette, IL, Charlton Heston (1923-2008) was an accomplished screen actor and political activist.
With his chiseled jaw, compelling baritone voice, and muscular physique, Charlton Heston seemed perfectly at home leading a cast of thousands. The 18th stamp in the Legends of Hollywood series salutes an actor who portrayed presidents and prophets, Moses and Michelangelo. Known for tackling heroic roles in epic blockbusters, Heston made more than 70 films in a career that spanned seven decades.
The Charlton Heston stamp is now available as a First-Class Mail Forever stamp by clicking here.
Posted by bennyblogger on April 16, 2014
Beginning April 1, customers found a unique surprise of heroic proportions inside their local Self-Service Kiosks (SSKs). That’s when the new Spider-Man stamp design crawled onto postage stamps across America.
The colorful First-Class Forever postage stamps are available exclusively from USPS SSKs and are not available online or over the counter. To find a USPS kiosk near you, click here.
In addition to the action-packed stamp design, an image of the iconic hero is prominently emblazoned on the most popular and efficient shipping product in the industry – Priority Mail from the Postal Service. The powerful pairing of Spider-Man with Priority Mail makes for unbeatable value and reliability.
To order a Spider-Man-themed Priority Mail Flat Rate box, click on one or more of the items below:
- Spider-Man Priority Mail Flat Rate Box Variety Pack
- Spider-Man Priority Mail Large Flat Rate Box
- Spider-Man Priority Mail Medium Flat Rate Box – 1
- Spider-Man Priority Mail Medium Flat Rate Box – 2
Posted by bennyblogger on April 15, 2014
Tomorrow is April 15, the last day to file a timely tax return. Is your return ready?
While many have already filed their returns, some are putting in a few last minute touches to ensure accurate reporting. If tomorrow is the day that return will be dropped in the mail, worry not. The return is in good hands.
The Postal Service has a number of convenient locations and mailing options to send in final-day tax returns. To find a Post Office near you and identify contact information and hours of operation, click on the easy-to-use locator tool link here.
Some offices might have extended hours of operation to accept returns beyond normal business hours. Be sure to check for possible extended hours of operation early in the day to ensure timely filing.
For more information on mailing tax returns with the Postal Service, click here.
Posted by bennyblogger on April 14, 2014
For anyone with accounts that require passwords on the Internet – beware. Your account may be vulnerable to attack.
A major security threat called the Heartbleed bug has been identified this week that might give hackers access to sensitive account information. The flaw in data encryption has been patched by most affected websites, but password changes are recommended to protect against unauthorized access by hackers that might have obtained sensitive information prior to the patch.
For more information on the Heartbleed bug and impacted websites, click on one of the links below:
Posted by bennyblogger on April 11, 2014