All across America, families use the summer months to enjoy well-earned vacations to their favorite destinations. For the Stewart family, this included a luxurious stay aboard a cruise ship. A delay in receiving their passports, however, threatened to dash their hopes of enjoying an experience of a lifetime.
Though their passports were ready the day before their trip and sent to them via four Priority Mail Express envelopes, the family’s early morning flight the next day from Montana to Washington would prevent them from receiving the needed documents in time. That’s when the family turned to USPS for help.
Helena, MT, Postmaster Tabitha Stephenson took the call and made it her mission to ensure the family received their much needed items. She reached out to her USPS contacts, ultimately connecting with Seattle Transportation/Networks Manager David Stephens. Together, they were able to locate and retrieve the Priority Mail Express envelopes, but the job wasn’t finished yet.
Stephens arranged to connect with the family upon their arrival at the Seattle Airport where he delivered the much anticipated envelopes prior to their departure for the dock. For his efforts in saving the family vacation, Stephens received a thankful hug from Mrs. Stewart.
“USPS has very dedicated employees, and when put to the test, they really go the extra mile to make a delivery,” said Stephens. “A smile on a customer’s face makes it all worth it.”
“These are the type of things that change our customer perspective!” said Stephenson.
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