Boise, ID, City Carrier Gretchen Young with Station Manager Les Miller. Photo courtesy of Idaho Talking Book Service.
Talking Book Service (TBS) is an audio book and magazine lending service offered free of charge by the Idaho Commission for Libraries to individuals with physical limitations. Each year, TBS customers have the opportunity to nominate why their carrier deserves the organization’s coveted Postal Carrier of the Year Award in the delivery of TBS material.
For the 2013 award, nearly 90 carriers were recognized throughout the state of Idaho by customers impressed with their carrier’s dedication to service. Only one individual is awarded the special recognition, and for 2013, that individual was Boise, ID, City Carrier Gretchen Young.
Young is a 20 year veteran of the Postal Service, and is no stranger to praise from customers. Her consistently high level of customer satisfaction was also recognized in the spring edition of the Western Area Update.
The award presentation, recently held at the Boise Overland Trail Station, was attended by TBS members as well Station Manager Les Miller, Boise Postmaster Daniel Corral, and Salt Lake City District Manager Jimmy Wolf.
“Gretchen has always had a very positive personality and can-do attitude,” said Miller. “I’m proud of her terrific customer service efforts that allowed her to receive this award.”
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