“You rock!” – Customer cheers USPS service

Colorado Springs, CO, Antares Station City Carrier Melvin Carrasquillo with Colorado Springs Postmaster Sam Reed.

Colorado Springs, CO, Antares Station City Carrier Melvin Carrasquillo with Colorado Springs Postmaster Sam Reed.

Colorado Springs, CO, Postmaster Sam Reed recently received a hand-written customer compliment from Bonnie Bouldon celebrating the work of USPS and her carrier, Melvin Carrasquillo from Antares Station. The following is an excerpt from that note:

“USPS Thank you! You Rock!

“You are very much appreciated! Always reliable! Always honest! Always trustworthy! Always dependable! The only federal department that can be 100 percent relied on to always do a super job. You’re the best. Thank you!”

In response to the letter of praise, Reed also wrote a letter of praise for Carrasquillo and presented him with a #PostalProud t-shirt as a thank you for his outstanding service.

“It is clear that customer service is very important to you,” Reed wrote in his letter. “Thank you for your continued efforts to provide good customer service.”

Community celebrates new office

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West Plains, MO, Post Office Postmaster JoAnn Carter recently held a Customer Appreciation Ribbon Cutting Day to celebrate the grand opening of her facility in a new location two blocks from the previous building.

Senior management within the Mid-America District joined Carter in the celebration to meet and greet customers and answer any questions they might have. Several retired West Plains postal employees also joined in the celebration, including former West Plains Postmaster Jack McNevins.

“How things have changed in the Postal Service with the scanning devices, terminals and all, but the pleasant postal attitudes remains the same,” said McNevins who was the West Plains Postmaster for 35 years.

Visitors to the grand opening were treated to donuts, coffee and water during their attendance.

“The West Plains Post Office Staff is dedicated to service and will continue to provide the very best service we can, as you deserve it,” said Carter during the ceremony.

Customer celebrates Chapman employees

Chapman, KS, Retail Associates Haylee Bowden and Mindee Reynolds with Postmaster Darrell Dome.

Chapman, KS, Retail Associates Haylee Bowden and Mindee Reynolds with Postmaster Darrell Dome.

While visiting the Chapman, KS, Post Office this summer, a customer received such consistently exceptional service, she couldn’t contain her enthusiasm.

The customer entered her words of praise into USPS.com and followed up the entry with a call to Postmaster Darrell Dome.

“She has come in other times to say that this is the best Post Office ever and that the employees here go out of their way to make sure the customers get great service,” said Dome.

The customer didn’t identify a specific individual to offer her compliment, but did mention the entire team’s professionalism, courteousness, and helpfulness. For Dome and his team, getting to know customers is the secret to a great experience.

For their remarkable service, Retail Associates Haylee Bowden and Mindee Reynolds received a Deliver the Brand Certificate of Appreciation.

“Haylee and Mindee are dedicated employees and do a fantastic job serving our customers,” said Dome. “We are small enough that the customers expect a personal touch, and we try to give them that personal feeling.”

Post Office portal in time

Administrative Assistant Wendy Lira leads a tour of a historic courtroom at the Topeka Post Office.

Administrative Assistant Wendy Lira leads a tour of a historic courtroom at the Topeka Post Office.

When the Topeka, KS, Rotary Club made arrangements to celebrate its 100-year anniversary, it wanted a location to showcase a collection of military vehicles for attendees. There was one exhibit location that facilitators had in mind – the parking lot at the local Post Office.

Topeka Postmaster Sheryl Stark was thrilled when she received the request and welcomed the historical display at her facility. The Rotary Club was grateful for the accommodation, but it wasn’t the only request the organization made of Stark that day.

“They also asked if they could give tours of the historic courtroom on the third floor of the Main Post Office,” said Stark. “Many famous cases have been tried in this courtroom, and it is now considered a national landmark.”

Stark embraced the chance to showcase the historical significance of her office. Administrative Assistant Wendy Lira volunteered to give the tours of the courtroom for event attendees.

More than 220 people took advantage of the chance to see a glimpse of history at their local Post Office.

Cougar anniversary

Cougar, WA, former Officer in Charge and current Retail Associate Tina Moir, Current Postmaster Chris Lusk, Postmaster (2001-2011) JoAnn Baker, Postmaster (1989-2001) Warren Moir, and Postmaster (1982-1985) Shelley Graybill.

Cougar, WA, former Officer in Charge and current Retail Associate Tina Moir, Current Postmaster Chris Lusk, Postmaster (2001-2011) JoAnn Baker, Postmaster (1989-2001) Warren Moir, and Postmaster (1982-1985) Shelley Graybill.

To celebrate 75 years of service to the community, the Cougar, WA, Post Office hosted a Customer Appreciation Day on August 4 filled with refreshments and generous portions of hearty smiles.

Retail Associate Tina Moir arranged the essential elements of the engaging event for the community and warmly welcomed appreciative visitors. Her commitment to the Cougar community runs in her family, as her uncle and cousin both served as Postmasters at the facility. They joined Moir, current Postmaster Chris Lusk, and another former Postmaster to celebrate the special occasion.

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“The Postal Service has been ‘in my blood’ for generations,” Moir said. “It was wonderful to celebrate the anniversary and hear customers and former Postmasters from my family share their memories on this special day.”

The Cougar Post Office also made a distinctive postmark available for the event.

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Sharing the spirit

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Retail Associate Karla Futral, Blackfoot Postmaster Jeff Arbon, and Retail Associate Deanna Smith.

Several Post Offices in southeast Idaho recently shared their enthusiasm for the Postal Service and their passion for great customer service by holding customer appreciation days at their offices.

The Postmasters at each participating office had a few words to share about the special events.

Pocatello Postmaster Liz Snow and Supervisor Clara Sutherland.

Pocatello Postmaster Liz Snow and Supervisor Clara Sutherland.

“It went very well in Pocatello,” said Pocatello Postmaster Elizabeth Snow. “We had approximately 55 folks come through and eight new business connects!”

Rexburg Postmaster Rory Scott

Rexburg Postmaster Rory Scott

“It went extremely well here in Idaho Falls,” said Idaho Falls Postmaster Tony Haws. “We had the local press here and I met many customers and had a variety of good conversations. Overall, a very positive event.”

Idaho Falls Postmaster Tony Haws

Idaho Falls Postmaster Tony Haws

Appreciation Event Delights Customers

Postmaster Chris Bader assists a customer with mailing a package using an SSK.

Postmaster Chris Bader assists a customer with mailing a package using an SSK.

Recently, Fort Leonard Wood, MO, Post Office held a customer appreciation event to celebrate local patrons. Postmaster Chris Bader, Customer Service Supervisor Wilbert Wright, and acting Post Office Operations Manager Angela Bye were on hand to give all who entered the office a warm welcome.

In addition to the friendly greeting and a wealth of product and service information, office staff also provided visitors with a collection of sweet treats and refreshing beverages.

Idaho Carrier Honored by Audio Book Service

Boise, ID, City Carrier Gretchen Young with Station Manager Les Miller.

Boise, ID, City Carrier Gretchen Young with Station Manager Les Miller. Photo courtesy of Idaho Talking Book Service.

Talking Book Service (TBS) is an audio book and magazine lending service offered free of charge by the Idaho Commission for Libraries to individuals with physical limitations. Each year, TBS customers have the opportunity to nominate why their carrier deserves the organization’s coveted Postal Carrier of the Year Award in the delivery of TBS material.

For the 2013 award, nearly 90 carriers were recognized throughout the state of Idaho by customers impressed with their carrier’s dedication to service. Only one individual is awarded the special recognition, and for 2013, that individual was Boise, ID, City Carrier Gretchen Young.

Young is a 20 year veteran of the Postal Service, and is no stranger to praise from customers. Her consistently high level of customer satisfaction was also recognized in the spring edition of the Western Area Update.

The award presentation, recently held at the Boise Overland Trail Station, was attended by TBS members as well Station Manager Les Miller, Boise Postmaster Daniel Corral, and Salt Lake City District Manager Jimmy Wolf.

“Gretchen has always had a very positive personality and can-do attitude,” said Miller. “I’m proud of her terrific customer service efforts that allowed her to receive this award.”

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