Wyoming Postmaster Praised by Thankful Customer

Recently, a USPS customer in Wyoming sent a letter of appreciation for her local Postmaster. The following is her story:

“In December I was involved in a credit card dispute with a company, and I was in the right. The company was dishonest and was blocking my case with a technicality, which was that I did not have the tracking number of a letter I had sent them. (this was my fault, I had discarded it)

Even though it was the busiest time of year for the USPS, Riverton, WY, Postmaster Shawn Moore heard my story and was sympathetic.

Looking up the number did not work so he went through a box of receipts and found one, but it didn’t have the tracking number on it. He continued to search for ways to find the number. This required several phone conversations and, I assume, a considerable amount of his time.

Finally, when he had gathered all the information he could, he drove the receipt to my husband’s office on his way home from work!

I won the dispute and received my refund.

I don’t know Shawn, but I would imagine that you are already aware of the type of dedication and kindness he brings to your organization. I trust he is appreciated and recognized for his astounding customer service.”

Thanks,
Melinda McLaughlin