Elderly woman narrowly escapes tragedy thanks to clerk’s concern

Clio, CA, Retail Associate Kelly Hughes

Clio, CA, Retail Associate Kelly Hughes

Clio, CA, Retail Associate Kelly Hughes was going about her day as usual recently when a troubling thought occurred to her. One of her regular customers, an 84-year old woman, hadn’t been to the office recently. Almost like clockwork, the customer would arrive each day to collect her mail and talk with Hughes. The customer’s uncharacteristic absence prompted Hughes to call her at home.

Though Hughes tried dialing the customer’s number many times, there was no answer. Since the individual lived alone and had no nearby family, Hughes’ concern grew more intense. When a Highway Patrol Officer stopped into the office to collect his mail, Hughes asked him to perform a wellness check on her customer. He agreed.

The officer discovered the customer alive on the floor in her home where she had remained for two days, but having suffered two strokes she was in poor health and severely dehydrated. A helicopter transported the elderly woman to a nearby hospital where she spent time recovering from her nearly fatal experience.

“I think that customers are the most important thing to remember,” said Hughes about her contribution to the elderly customer’s recovery.

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