Elderly woman narrowly escapes tragedy thanks to clerk’s concern

Clio, CA, Retail Associate Kelly Hughes

Clio, CA, Retail Associate Kelly Hughes

Clio, CA, Retail Associate Kelly Hughes was going about her day as usual recently when a troubling thought occurred to her. One of her regular customers, an 84-year old woman, hadn’t been to the office recently. Almost like clockwork, the customer would arrive each day to collect her mail and talk with Hughes. The customer’s uncharacteristic absence prompted Hughes to call her at home.

Though Hughes tried dialing the customer’s number many times, there was no answer. Since the individual lived alone and had no nearby family, Hughes’ concern grew more intense. When a Highway Patrol Officer stopped into the office to collect his mail, Hughes asked him to perform a wellness check on her customer. He agreed.

The officer discovered the customer alive on the floor in her home where she had remained for two days, but having suffered two strokes she was in poor health and severely dehydrated. A helicopter transported the elderly woman to a nearby hospital where she spent time recovering from her nearly fatal experience.

“I think that customers are the most important thing to remember,” said Hughes about her contribution to the elderly customer’s recovery.


Persistence Saves Life in Minnesota

deb koskela

As Frazee, MN, Rural Carrier Debbie Koskela was delivering mail, one of her elderly customers greeted her. Koskela asked the woman how she was doing and was told that she felt “short of breath.” Koskela suggested she call an ambulance, but the woman felt this would be an inconvenience for them, and she’d be all right. Koskela persisted, and was finally able to convince the woman to get checked out.

After she was examined, the woman was taken to the hospital in Fargo, as she had suffered a mild stroke, and has since recovered.

The woman’s family later called Koskela to update her, and later sent her a note, thanking her for being “Mom’s Angel.”

Postal Hero

Danny Chavis 2

On March 13, Aurora, CO, City Carrier Danny Chavis was recognized for the extraordinary care he displayed for one of his elderly customers who had not checked his mail in several days.

Out of concern for his customer, Chavis conferred with a neighbor and obtained contact information for the customer’s family. Shortly thereafter, family members arrived at the customer’s home and found that he had suffered a stroke.

Had Chavis not acted out of concern for his customer, medical attention would not have been rendered as soon as it was, potentially placing the elderly man’s life at risk.

Recognizing Heat Stroke

Heat stroke

Learning how to recognize the signs of heat-related stress could help save your life or someone you know. Here are some tips on identifying heat stroke and what to do about it.


– High body temperature

– Confusion

– Loss of coordination

– Hot, dry skin or profuse sweating

– Throbbing headache

– Seizures, coma

First Aid:

– Request immediate medical assistance.

– Move the worker to a cool, shaded area.

– Remove excess clothing and apply cool
water to their body.

  • Hello, I'm Benny the Blogger: I'm the world's most famous postal employee. My hobbies are snappy quotes, kite flying and publishing. I was born Jan. 17, 1706, but don't call me old.

  • Subscribe to Your Postal Blog today and join in on the discussion.

  • Click on the earphones above to listen to the latest edition of Your Postal Podcast.

  • Click on the image above to download the latest edition of the USA Philatelic Catalog

  • Want to take Your Postal Blog with you on the go? Click the QR code below and go mobile.

  • Advertisements
%d bloggers like this: