Missing Numbers No Problem for Determined Employee

Manilla Post Office Retail Associate Tammy Gangestad.

Manilla Post Office Retail Associate Tammy Gangestad.

Recently, a Priority Mail padded envelope arrived at the Manilla, IA, Post Office with a damaged label. To make matters worse, the address, name, and tracking number were smeared. While this might have normally prevented the envelope from reaching its intended destination in a timely manner, Retail Associate Tammy Gangestad didn’t give up.

She found that a majority of the tracking number was still visible, and paired that information with a variety of number sequences to replace the missing data until she found the combination that gave her the needed mailpiece information.

With the tracking number in hand, Gangestad was able to replace the bad label on the envelope with a new one. Thanks to her diligent efforts, the package found its way home. When asked why she went to such great lengths to obtain the customer’s address, Gangestad stated, “We always try and go above and beyond to ensure our customers receive excellent service!”

Hello Kitty Makes Grandmother Giddy

Hello Kitty

When a 5-year old girl moved away from her grandmother in Midvale, UT, to attend a hearing rehabilitation center in Missouri, the separation was bitter sweet. Thanks to determined efforts by postal employees, that little girl was able to communicate with her grandmother in a special way.

Born without hearing, Katrina Jensen received a cochlear implant at the age of 5. When she received a scholarship for the Central Institute for the Deaf, she and her family moved to St. Louis, MO, to attend the school. While the move has improved Katrina’s ability to communicate with others, her time with Kay Jensen, her grandmother, has been limited.

Late last month, Katrina sent her grandmother a letter in a Hello Kitty envelope. Kay’s address was written in yellow ink and was difficult to read, but the Postal Service delivered the special message of greeting, even without postage on the envelope.

Kay was thrilled to receive the letter from her granddaughter, and was grateful to the Postal Service for going the extra mile in making sure the warm message of love from a little girl reached her grandmother’s heart.

  • Hello, I'm Benny the Blogger: I'm the world's most famous postal employee. My hobbies are snappy quotes, kite flying and publishing. I was born Jan. 17, 1706, but don't call me old.

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