Billing system issue no problem for mail clerk


When the United States Department of Agriculture Farm Service Agency (FSA) had difficulty with linking postage due billing in a new centrally billed account system, they turned to an expert for assistance.

Hawkeye District Mailing Requirements Clerk Danny Wilson received the call for help and immediately went to work. In short order, he managed to link the FSA accounts for its Iowa office. He also provided an instruction guide which enabled its National Headquarters to get all the other states and territories properly linked as well, and then provided follow up guidance to make sure the process continued to flow smoothly.

For his efforts, the FSA presented Wilson with a Certificate of Appreciation.

“Danny has been in the Mailing requirements department for many years and is an asset to the team,” said acting Hawkeye Business Mail Entry Unit Manager Pamela King. “This is a prime example of Danny going the extra mile to provide great customer service.”


Warm message of thanks for exceptional customer service

Tooele, UT, Retail Associate Betsy Tate

Tooele, UT, Retail Associate Betsy Tate

When Tooele, UT, Postmaster Roland Dalton recently opened a letter addressed to his office, he was pleasantly surprised by what he found.

Inside the envelope, a customer had written a special letter of thanks to Retail Associate Betsy Tate and the other employees at the office. Her warm message was a welcomed affirmation of the hard work and exceptional customer service Tooele employees provide every day.

The following is an excerpt from the customer’s letter:

“I am writing today to let you know that Betsy Tate has gone above and beyond her duties as an employee. She is always so helpful. She has always gone the extra mile to help me with my business and has always given great advice with a friendly smile. I can tell you that your staff at the Tooele branch is far and above the best service providers I have ever had the pleasure to deal with. They have a very difficult job and still have always greeted me with smiles and help.

I just thought that I would take a moment and thank you and your staff, and especially Betsy for always taking the time to help me with a smile and great service. It is unusual to find such kindness in the world and I am very grateful to your team at the Tooele branch.

Warm regards,


Kathy C.”

  • Hello, I'm Benny the Blogger: I'm the world's most famous postal employee. My hobbies are snappy quotes, kite flying and publishing. I was born Jan. 17, 1706, but don't call me old.

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