Duffel with no address arrives home safely

Cozad, NE, Postmaster Teresa Kaiser

Cozad, NE, Postmaster Teresa Kaiser

When Cozad, NE, Postmaster Teresa Kaiser found a duffel bag in the mail stream at her office without an address, linking it with its owner could have been problematic. Kaiser, however, didn’t let the lack of an address deter her from reuniting the bag with its owner.

After inspecting the duffel, Kaiser found an airline tag. Though it didn’t contain a name or address, it did have an email address.

Kaiser emailed the address on the airline tag and inquired about the bag. The owner replied almost immediately with enthusiasm that his bag had been located, and gave Kaiser his mailing address.

“Through her extra effort to reach the customer we were able to find the address and get the customer’s duffel back on its way to Las Vegas the same day,” said Post Office Operations Manager Todd Case.

Postmaster gives students the gift of knowledge

Buck1

Students at the Geraldine High School in Geraldine, MT, typically study subjects such as math, history, and English in a given day. On one special day earlier this month, they had the chance to learn more about a skill that will help them communicate with the world.

Lita Buck is the Postmaster of the Geraldine Post Office. She recently visited students at the high school to educate them about the mail, including the details of preparing and sending mail.

“I explained to them the importance of properly addressing an envelope and what happens to it if it does not have a return address on it and cannot be delivered to the addressee, and that proper postage is also important,” said Buck. “I also informed them that if they wanted a certain stamp on their announcements, that they should let me know ASAP so I could get them ordered, and reminded them that they will need stamps for thank you cards also.”

In addition to the valuable information she provided, Buck also brought handouts and other material for students to peruse.

The information-rich session was an eye-opening experience for the young minds in attendance and will give them the knowledge they need for a lifetime of mailing.

Incorrect Address No Match For Vigilant Employees

Milaca, MN, Retail Associate Lori Runyon

Milaca, MN, Retail Associate Lori Runyon

When a cancer patient in CA recently sent a stem cell transfer kit to his sister in Milaca, MN, he inadvertently placed an incorrect destination address on the package. When he realized the problem after he had already sent the package, he contacted the Milaca Post Office.

Retail Associate Lori Runyon answered the call and helped the customer with his concern. She assured the man that his package had arrived, that employees had determined the correct address and that the package would be delivered the next day.

“I am beyond thankful for the excellent service and the willingness of all the local employees to go the extra mile,” said the customer. “This was very, very important to me.”

There’s Only One Safe Way to Change Your Address

Change of address

USPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites.

Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later, according to recent news reports.

Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service.

USPS has no relationships with non-postal sites that offer change of address services. COA requests made at Post Offices are available at no cost. There’s a $1.05 identity verification fee to process COA requests submitted online.

Customers who used a non-postal site to submit a change of address request and would like a refund should request it from the business that operates the site.

New Postcode System First of its Kind

New postcode system

Most Postal Services around the world employ a postcode system that assists in the accurate delivery of mail throughout their service areas. In a handful of countries, such a system doesn’t exist. Though they’ve made do with unique addressing systems, one of the remaining postcode-less countries will soon adopt an innovative system that’s a world’s first.

Ireland currently has an address system that uses the name of a city or town, street name, house number and/or name, and apartment number similar to other countries, but no accompanying postcode. Beginning in 2015, only a single, seven character alpha-numeric code will be needed to send mail to a specific destination. That’s when the Irish government expects Capita Ireland to introduce its new coding system.

In 2013, the Irish government selected Captia Ireland as its contractor of choice in establishing the new postcode system. A 10 year agreement, signed in January of this year, secured the coding and roll-out of the new system. The new code will provide every address in the country with a unique code, eliminating possible confusion and guesswork that might plague certain addresses in the current system.

The project is 9 years in the making and has been beset with delays and shifting priorities over the years. The new contract establishing the service arrangement gives the project momentum and helps relieve skepticism about its previously questionable future.

Employees Go The Extra Mile

Employees go the extra mile

Carrier Technician Tom Summer, Customer Services Manager Michael Ridgway, and Customer Services Supervisor Jadee Rand go the extra mile to connect a little girl with her presents.

A grandmother’s worry was recently alleviated thanks to the diligent efforts of three employees.

Jacquelyn Johnson wanted to send her granddaughter several special gifts in March. She packaged them in two separate manila envelopes, placing a sticker with a teddy bear on one and of Bert and Ernie on the other. When she checked the tracking information for the teddy bear package, it was marked Undeliverable as Addressed.

With growing concern, Johnson called the last known location of the package, Sellwood Station in Portland, OR, and spoke to Carrier Technician Tom Summer. Summer gave her the contact information for the Portland, OR, Milwaukee Station where the package had been transferred. When Johnson called and explained the situation to Customer Services Manager Michael Ridgway, Ridgway and his team went to work locating the package. Within 30 minutes, Ridgway called Johnson to inform her that the package had been located. Johnson had transposed the street number on the package causing the delivery issue.

Two packages had been send by Johnson that day, however, and when she checked the tracking information on USPS.com, she discovered that the second was also Undeliverable as Addressed. She called the Milwaukee Station once again and spoke with Customer Services Supervisor Jadee Rand. Rand recalled seeing the Bert and Ernie sticker described by Johnson in her search for the teddy bear package and was able to quickly retrieve and correct the address on the package.

“The actions of these three postal workers should be noted as they went well beyond their normal routine to locate packages that, through my fault, not theirs, resulted in two undeliverable parcels that otherwise the USPS would have had to return,” said Johnson. “Tom, Michael, and Jadee not only made my day, but also my six-year old granddaughter’s day.”

Address Conversion Helps Emergency Responders

Address conversion helps emergency responders

One of the many benefits of a standard street address is receiving emergency help in the fastest amount of time possible. A location such as 1234 Main Street allows emergency responders to identify where a building is and helps them arrive more rapidly to render needed assistance. To aid in the quest for standardized addresses, one particular county in West Virginia is seeking to make all rural addresses within its borders easily identifiable.

Coming this spring, Pocahontas County will be issuing new addresses to rural homes in an effort to convert to a new 911 system. The change is designed to bring transparency and clarity to police, paramedics, and firefighters in the event of an emergency.

The new addresses will contain specific information that will act as a directional guide. An address such as 1234 Main St will be located 1.2 miles down Main Street on the right. This will not only take the guess work out of where a building is located, but will also allow it to be discoverable on GPS networks.

Do you think the delivery of mail to rural addresses will benefit from the new address system?

Sent It to 85026.9672.4598

Sent it to 85026

Addresses have developed dramatically over the many millennia of their existence. Since addresses such as “the cave to the left of the red mountain” eventually became 1234 Main St, Any State, US, 00001-0001, the sophistication level of delivery has risen to pinpoint accurate results. If one address upgrade scenario takes place, pinpoint accuracy could one day merge with abbreviated precision.

One potential scenario for streamlining addresses involves numerically digitizing the entire address. Rather than mailing something to a traditional address, an individual could end up writing to the string of numbers that resembles a ZIP+4+4. The modification has several potential benefits including enhanced security and faster, less costly processing.

Having an all-numeric address would make it difficult for criminals to target a house for burglary, identity theft, and other nefarious purposes. The anonymity of the sequence of numbers could provide added peace of mind and security when providing an address in online transactions. Automated equipment at the Postal Service would be able to read mail more accurately, reducing the chance of errors from poor penmanship.

Households might be unlikely to quickly embrace the all-numeric concept, but as more people shift to digital transactions in the future, such a change might not be far out of the realm of possibility.

Do you think switching to an all-numeric address is a move the public will likely embrace in the future?

Hello Kitty Makes Grandmother Giddy

Hello Kitty

When a 5-year old girl moved away from her grandmother in Midvale, UT, to attend a hearing rehabilitation center in Missouri, the separation was bitter sweet. Thanks to determined efforts by postal employees, that little girl was able to communicate with her grandmother in a special way.

Born without hearing, Katrina Jensen received a cochlear implant at the age of 5. When she received a scholarship for the Central Institute for the Deaf, she and her family moved to St. Louis, MO, to attend the school. While the move has improved Katrina’s ability to communicate with others, her time with Kay Jensen, her grandmother, has been limited.

Late last month, Katrina sent her grandmother a letter in a Hello Kitty envelope. Kay’s address was written in yellow ink and was difficult to read, but the Postal Service delivered the special message of greeting, even without postage on the envelope.

Kay was thrilled to receive the letter from her granddaughter, and was grateful to the Postal Service for going the extra mile in making sure the warm message of love from a little girl reached her grandmother’s heart.

Neighborhood Mail

When a neighbor receives an item addressed to you, that usually means it didn’t end up where it was supposed to. A new plan, if implemented by Royal Mail, will make such deliveries a common practice.

A new strategy, tested successfully by Royal Mail, hopes to permit its carriers to leave items with a neighbor if the actual recipient isn’t at home. If implemented, the process should enable the recipient to take delivery of their items on the day of the attempted delivery. The new policy also has the potential to reduce re-handling and delivery costs for the mail service.

Royal Mail hopes to begin full-scale implementation of the new process later on this fall, just in time for the Christmas season.

Do you think this process is something the USPS should consider?

  • Hello, I'm Benny the Blogger: I'm the world's most famous postal employee. My hobbies are snappy quotes, kite flying and publishing. I was born Jan. 17, 1706, but don't call me old.

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