Billing system issue no problem for mail clerk


When the United States Department of Agriculture Farm Service Agency (FSA) had difficulty with linking postage due billing in a new centrally billed account system, they turned to an expert for assistance.

Hawkeye District Mailing Requirements Clerk Danny Wilson received the call for help and immediately went to work. In short order, he managed to link the FSA accounts for its Iowa office. He also provided an instruction guide which enabled its National Headquarters to get all the other states and territories properly linked as well, and then provided follow up guidance to make sure the process continued to flow smoothly.

For his efforts, the FSA presented Wilson with a Certificate of Appreciation.

“Danny has been in the Mailing requirements department for many years and is an asset to the team,” said acting Hawkeye Business Mail Entry Unit Manager Pamela King. “This is a prime example of Danny going the extra mile to provide great customer service.”

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