Customer celebrates Chapman employees

Chapman, KS, Retail Associates Haylee Bowden and Mindee Reynolds with Postmaster Darrell Dome.

Chapman, KS, Retail Associates Haylee Bowden and Mindee Reynolds with Postmaster Darrell Dome.

While visiting the Chapman, KS, Post Office this summer, a customer received such consistently exceptional service, she couldn’t contain her enthusiasm.

The customer entered her words of praise into USPS.com and followed up the entry with a call to Postmaster Darrell Dome.

“She has come in other times to say that this is the best Post Office ever and that the employees here go out of their way to make sure the customers get great service,” said Dome.

The customer didn’t identify a specific individual to offer her compliment, but did mention the entire team’s professionalism, courteousness, and helpfulness. For Dome and his team, getting to know customers is the secret to a great experience.

For their remarkable service, Retail Associates Haylee Bowden and Mindee Reynolds received a Deliver the Brand Certificate of Appreciation.

“Haylee and Mindee are dedicated employees and do a fantastic job serving our customers,” said Dome. “We are small enough that the customers expect a personal touch, and we try to give them that personal feeling.”

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