“Most pleasant people in the world” helps ease the mind of worried customer

Waite Park, MN, Network Specialist Kris Roback and Business Mail Entry Techs Cindy Turner and Gary Granning

Waite Park, MN, Network Specialist Kris Robak and Business Mail Entry Unit Techs Cindy Turner and Gary Granning.

On a Friday afternoon, a Waite Park, MN, customer realized she had lost a legal-sized envelope full of checks that were meant to be deposited at the bank. Understandably a bit panicked, she assumed she had mistakenly dropped them in the mail.

“I rushed back to your location and was helped (and reassured) by three of the most pleasant people in the world,” she later wrote in a thank-you note. Although the trio – later identified as Network Specialist Kris Robak and Business Mail Entry Unit Techs Cindy Turner and Gary Granning – were unable to find the envelope, “they never indicated an ounce of irritation or inconvenience to me.”

The customer also provided vivid descriptions of her three heroes in her effort to ensure they received proper credit:

Cindy Turner: “Lady — Cute short haircut, large beautiful eyes, super pretty face, ready laugh… main floor.”

Gary Granning: “Guy — Main floor, great salt and pepper hair, trendy spectacles, relative who is a mail carrier.”

Kris Robak “2nd Guy – Tall, dark and handsome, helpful and reassuring, gallant.”

“These three definitely made a positive impression on her,” said acting Plant Manger Marty Brumbaugh. “I shared this with all three of them. It was priceless.”

The story has a happy ending, as well. As a last resort, the customer’s husband removed the seat in her vehicle and, to their relief, the envelope was there. It had slipped down between the seat and the console awaiting discovery.


1 Comment

  1. High Hilda Climb

     /  July 7, 2016

    Great story! Thanks to you 3 in MN for helping out a customer in need!

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