Eagle River Post Office enhances customer experience with mPOS

Eagle River, AK, Post Office team

Eagle River, AK, Post Office team

Customer satisfaction is an important element of growing a business. To enhance customer experience at their office, employees at the Eagle River, AK, Post Office began using an mPOS device last year. The mPOS, or mobile Point of Sale, is a hand-held device which lobby directors use to assist customers by speeding up simple transactions. Though employees were hesitant to use the new technology at first, one individual embraced the device.

Retail Associate Marilyn “Punky” Morris greets customers as they enter the Post Office lobby and directs them to either the Self-Service Kiosk (SSK) or she offers to serve them with the mPOS, rather than having them wait in line. Her dedication to customers has not only reduced the wait time in line, it earned her office a special award.

The Eagle River team recently received a certificate of appreciation from Alaska Marketing Manager Dawn Peppinger for their efforts as well as a traveling mPOS performance trophy.

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