Manilla Post Office Retail Associate Tammy Gangestad.
Recently, a Priority Mail padded envelope arrived at the Manilla, IA, Post Office with a damaged label. To make matters worse, the address, name, and tracking number were smeared. While this might have normally prevented the envelope from reaching its intended destination in a timely manner, Retail Associate Tammy Gangestad didn’t give up.
She found that a majority of the tracking number was still visible, and paired that information with a variety of number sequences to replace the missing data until she found the combination that gave her the needed mailpiece information.
With the tracking number in hand, Gangestad was able to replace the bad label on the envelope with a new one. Thanks to her diligent efforts, the package found its way home. When asked why she went to such great lengths to obtain the customer’s address, Gangestad stated, “We always try and go above and beyond to ensure our customers receive excellent service!”
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