Carrier’s Concern Protects Elderly Customer

Glenwood City, WI, Rural Carrier Terri Ross.

Glenwood City, WI, Rural Carrier Terri Ross.

Glenwood City, WI, Rural Carrier Terri Ross was delivering in a rural area to an elderly customer when she observed a man standing in the customer’s front yard. When Ross asked the customer about the man, she said that he needed to use her phone to make a call.

Ross instructed the customer to lock her door. As she returned to her vehicle, the man hung his head and looked away. Ross was not comfortable with this unknown person’s behavior and called 911 out of concern for her customer. The local sheriff’s department responded.

As it turned out, the stranger and an accomplice had allegedly stolen a car, robbed two churches, then crashed the car and were on foot in separate locations. Law enforcement was eventually able to apprehend both suspects.

Because of Ross’ quick response, the customer was protected from what could have been a dangerous situation. The sheriff’s department has nominated Ross to receive a Citizens’ Award.



  1. grannybunny

     /  June 9, 2015

    Kudos to Terri Ross. For all we know, she may have saved this customer’s life. God bless all of our everyday Postal heroes, truly the eyes and ears of our communities.

  2. Anonymous

     /  June 10, 2015

    Amen …. Nice job 🙂

  3. Anonymous

     /  June 10, 2015

    I second grannybunny’s comment and would also like to thank Terri Ross. Our carriers really are good ambassadors to our communities and they don’t always get the thanks they deserve. Well done!

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