Expanding Service

The first CPU customer conducts a transaction.

The first CPU customer conducts a transaction.

Recently, USPS added a new resource for customers in Colorado Springs, CO, that expanded access to postal services. The grand opening of a Contract Postal Unit (CPU) inside a local ACE Hardware will help improve wait time in line, expand availability of popular postal products and services, and enhance overall customer experience.

Colorado Springs Postmaster Greg Penson and Customer Service Operations Manager Mel Henson were available during the grand opening to meet the public and show their support of growing revenue through alternate access. Customers also had the opportunity to drop their business cards into a container as an entry into a drawing for a stamp yearbook. Individuals who submitted an entry will also receive a call from USPS to see if they need additional information on shipping products or advertising assistance. The potential Business Connect leads could transform into a new source of revenue for the Postal Service.

In addition to the drawing, three local restaurants donated food to the event, delighting customers who stopped by the new unit. Customers also appreciated the chance to meet CPU employees and other members of the Colorado Springs staff.

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