Dress Finds its Way Home

Supervisor Dwight Porter with PCAs Bob Anderson and Jim Barr.

Supervisor Dwight Porter with PCAs Bob Anderson and Jim Barr.

Recently, Information Systems Supervisor Dwight Porter received an unexpected call at home. The owner of a local bakery in Dexter, IA, had contacted Porter’s daughter, an employee at the bakery, and asked to speak with her father. When he took the call, the owner explained that one of her customers was in a state of panic. She had ordered a christening dress for her 3-year old daughter from Hawaii for an event that was scheduled to take place the next day. Package scans indicated that the item had remained at the Post Office for 5 days, but was never sent out for delivery. Porter took the customer’s contact information and assured her that he would look into the situation.

When Porter looked up the tracking number, he found that the package had been looping in the distribution center for 5 days due to a bad label.

Porter went to work trying to locate the package. After extensive sleuthing, and assistance from members of his team including Process Control Assistants Jim Barr and Bob Anderson, the search for the missing dress came up empty. Undeterred, Porter and Anderson searched sorting machines responsible for handling Dexter parcels and discovered the missing parcel in a mail cart.

When Porter personally delivered the package to the customer, she expressed her gratitude and gave him a greeting card that read, “Your caring and willingness to help a perfect stranger is such a blessing. The world needs more people like you! Thank you.”

“Other postal employees ask me all the time, ‘You’re the IT supervisor. Why do you have to deal with the customers?’” said Porter. “I usually tell them I don’t have to. I do it because it’s the right thing to do. But our customer said it best in a text message to me later.”

“You made a difference in our lives today!” texted the customer. “Thank you so much!”

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2 Comments

  1. Anonymous

     /  April 15, 2015

    Looping for only 5 days ?? unbelievable …
    Kudos to the caring employees….

  2. Dwight Porter

     /  April 15, 2015

    Thank you! I have a great staff!

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