There’s Only One Safe Way to Change Your Address

Change of address

USPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites.

Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later, according to recent news reports.

Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service.

USPS has no relationships with non-postal sites that offer change of address services. COA requests made at Post Offices are available at no cost. There’s a $1.05 identity verification fee to process COA requests submitted online.

Customers who used a non-postal site to submit a change of address request and would like a refund should request it from the business that operates the site.

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