Locked In

The Postal Service pioneered its own gopost parcel lockers beginning in 2012.

The Postal Service pioneered its own gopost parcel lockers beginning in 2012.

The state-owned postal services in Brazil and Spain are the latest to introduce automated parcel lockers to improve customer convenience. Customers can designate the lockers as collection points when making online purchases.

The lockers are expected to boost e-commerce activity in two ways; by allowing consumers to receive deliveries without having to be at home during the day, and by offering extended operating hours.

In Brazil, customers receive access codes via email or text message allowing them to open the secure lockers; in Spain, they receive a barcode for the same purpose.

E-commerce consumers in Spain will be able to collect their purchases 24 hours a day, seven days a week. Brazil also will offer extended hours.

A number of countries offer — or are testing — parcel lockers, including Australia, the United Kingdom, France, China and others. The U.S. Postal Service pioneered its own gopost parcel lockers beginning in 2012. Since then they have been piloted in locations within the New York City and Washington, DC, metro areas.

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