Postal Hero

Brian Novotny

Lincoln, NE, Postmaster Kerry Kowalski presents City Carrier Brian Novotny with his Postal Hero Award.

On Dec. 10, 2013, a customer was getting out of his handicap accessible van when he fell out of his wheelchair. He had been there for about a half-hour in 20 degree temperatures and was starting to have trouble breathing when Lincoln, NE, City Carrier Brian Novotny found him while delivering his route.

Novotny helped him up and back into his wheelchair, got him inside, called relatives to assist, and did not leave until he was sure the customer was safe. The customer later called the Lincoln Post Office to inform them of Novotny’s efforts to help him in what he called a life and death situation.

“Brian has not been with us a long time, but he has already embraced what the United States Postal Service is all about,” said Lincoln Postmaster Kerry Kowalski. “We are here to serve our customers and sometimes that means going above and beyond the call of duty like Brian did in this case. I am proud to have Brian working for us in Lincoln and look forward to seeing him continue to serve our customers in the years to come.”

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