From the Scanner to Your Mobile Phone

From the scanner to your mobile phone

In a world of increasingly sophisticated gadgets, access to instant information is becoming more the norm than the exception. Instant messages, up the minute sport score updates, and the current balance of a checking account are expected from people on the go. With the introduction of a new feature from a shipping company, package delivery moved a step further into that realm of instant visibility.

FedEx recently rolled out its Delivery Manager service. Among other features, the new option increases delivery transparency by providing customers with a text message every time a pre-selected event occurs with a package. The service offers customers the convenience of receiving a status update on their packages without the need to access a website or application software.

The service is currently free, though there are other optional services that aren’t. Customers will still have to pay a fee in order to specify a particular day and time of delivery or to alter the address of delivery.

As access to instant information becomes an increasingly expected benefit, offering such features to customers may become more of a necessity than an option.

Do you think USPS could offer package event information to customers through a text message?

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3 Comments

  1. Jonn

     /  June 28, 2013

    I’d love that. Every time a scan event is recorded, I get a text to see where my package is. I think that’s the next revolution in package delivery. Until star trek transporter technology is invented anyway. That would be even better.

  2. Postal worker

     /  June 29, 2013

    Yes, this sounds like we should be doing this service as well. We are already doing the scanning so let’s make the information available to a phone number or email address. The phone # or email could be added at the sales counter and the customer could receive constant tracking sent to them each time the barcode is scanned. Great idea!

  3. Yes! Finally something about 1st Merchant Funding.

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