Customers in the Delivery Business

Customers in the delivery business

Since the creation of package delivery services, customers have enjoyed receiving their special purchases from USPS and other delivery companies. If a retail company implements a proposed innovative delivery strategy, shipping companies could find an entirely new class of competition entering the arena.

In an effort to save on shipping costs and provide same-day delivery services, Wal-Mart is considering the idea of tapping its customer base as a new delivery mechanism. The idea, still in the development phase, would offer customers a discount on their shopping bills in exchange for delivering packages to online shoppers who live nearby.

There are many regulatory and legal issues to resolve with the proposal, but it could be an additional tool in Wal-Mart’s delivery arsenal. The company is currently testing same-day delivery with its own vehicle fleet in five major cities and is planning on introducing parcel locker services this summer.

What do you think would be some of the challenges in customer delivery services?

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7 Comments

  1. Grannybunny

     /  May 14, 2013

    I think there would be major problems with Wal*Mart asking one customer to deliver to another, in exchange for a discount. What recourse would Wal*Mart — or the intended delivery customer — have, in the event that the item was never delivered, or was damaged in the process?

    • Anonymous

       /  May 15, 2013

      I guess they wouldn’t get their discount :/

      • Grannybunny

         /  May 15, 2013

        Unfortunately, they would probably already be long gone with both their discounted purchase and the package they were supposed to deliver.

  2. hardworking rick

     /  May 15, 2013

    Personal and property security come to mind first…
    Having a worker like that chain store pick one of the poor smucks forced to shop there because they “can’t afford” to shop anywhere else is going to cost too much in crime and injuries.
    Your USPS Mail Carriers (already delivering almost anything for less than the rest) have been FBI back ground checked and have had to take an sworn oath. The few Carriers that have gone bad are held to a higher standard and punished more severely if they break the law.
    Those who would trade the security of their packages for some savings today, will end up with neither savings nor safety.

  3. anonymous

     /  May 15, 2013

    Just another reason not to shop at Walmart……….

    • Grannybunny

       /  May 15, 2013

      Or, at least, to shop there in person and take your purchases home with you, as opposed to having them “delivered.”

  4. Jonn

     /  May 15, 2013

    Yeah, that’s definitely not a good idea. Besides, the ideas already mentioned, what about crazy people delivering stuff? You get a knock on your door and look through the peephole. A shifty eyed guy in plain clothes looking overly eager for you to open the door smiles and says they have a package for you. Do you open the door? A lot of horror movies start out that way. No thanks.

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