Postmaster Goes the Extra Mile

Even during uncertain times, postal employees will go the extra mile for their customers. Postmaster Shareen Wertz in Evans, CO, demonstrated this on Mother’s Day weekend in May 2012.

One of Shareen’s customers entered into her office Saturday looking for medication that was sent via Express Mail. The family was distraught, as the young son needed this medicine by 11:00 a.m. the following day. Shareen took the customer’s after hours contact information and told the family that if it came in over the weekend, she would ensure they were notified.

Shareen contacted the Tour 1 and Tour 3 supervisors in the Express Mail office and gave them her after hour contact info with instructions to call her if the item came in. She received that call at 3:00 a.m. Sunday morning. After she was told that the item had been located, Shareen got up early Mother’s Day morning, went to the plant and accepted the article. She then drove it back to Evans and delivered the item. After the family received the much needed medication, Shareen was back home by 8:00 a.m. Sunday morning to enjoy the rest of her Mother’s Day.

What extraordinary measures of customer service have you come across?

2 Comments

  1. Anonymous

     /  June 27, 2012

    That will soon be a thing of the past. I do not think a PMR in a 2 – 4 hour office will go the extra effort that our Postmasters now do without any compensation.

  2. N

     /  June 28, 2012

    I don’t disagree with the previous comment. Kudos to Shareen for putting her customers first.

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